Commercial Coordinator

Join ACV

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company's 401(k)

Who We Are Looking For

The Commercial Coordinator plays a critical role in supporting the operational success of our commercial customers remarketing initiatives. This position is responsible for managing commercial inventory, facilitating reconditioning recommendations, serving as the primary liaison for commercial account representatives, and coordinating account-level communications and reporting.

What You Will Do:

• Inventory Management: Support commercial inventory flow and accuracy within the remarketing center. Ensure timely and efficient processing of commercial vehicles.
• Reconditioning Proposals: Review vehicle condition reports and propose appropriate reconditioning recommendations to consignors to maximize sale value and vehicle readiness.
• Client Liaison: Act as the point of contact for commercial representatives regarding account-specific scorecards, performance metrics, and operational updates. Build and maintain strong customer relationships.
• Reporting & Communication: Collaborate with the internal Commercial Operations team to deliver consistent, timely, and accurate reporting at the account level. Address inquiries and provide insights on account performance.
• Cross-Department Coordination: Work closely with sales, operations, and recon departments to align on commercial account objectives and service levels. Overseeing the operation/flow of vehicles from transport assignment, check-in to body, keys, mechanic and detail.
• Monitor all Fleet Lease/commercial accounts and work with other auction manager/s to ensure compliance with client requirements and objectives, corporate requirements, and other directives.
• Serve as the AutoIMS and commercial AMS expert for the location, working in both systems on a daily basis to keep both clients and internal partners informed.
• Process and monitor all Fleet/Lease related transactions, such as charges, various sales and auction fees, funds distribution, of checks and wire transfers
• Monitor the progress of each vehicle throughout the entire auction process and frequently updating customers and other internal stakeholders
• Partner with operations to ensure completion of work on customers vehicle, including technician efficiency, parts ordering, and job completion times
• Monitors metrics on a frequent basis to assure achievement of departmental goals.
• Other duties as assigned.

What You Will Need:

• Ability to read, write, speak and understand English.
• Associate's or Bachelor's degree in Business, Marketing, or related field (or equivalent work experience).
• Ability to read, write, speak and understand English
• 2+ years of experience in sales coordination, account management, or automotive operations preferred.
• Strong understanding of auto remarketing processes and commercial vehicle lifecycle is a plus.
• Excellent communication and interpersonal skills.
• Valid driver's license and clean driving record.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with inventory management or CRM systems is a plus. Strong attention to detail and ability to multitask in a fast-paced environment.

Our Values

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

No immigration or work visa sponsorship provided for this position.

Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.