Aftersales Manager

Job details Salary Competitive salary dependent on experience Contractual hours 45 Basis Full Time Region Sussex Job category/type Service Date posted 28/05/2026 Job reference HG013733V0 We have an exciting opportunity for an experienced Aftersales Manager to join our management team at Horsham Mazda & Ford. The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised. In this role, you will: Develop service & parts department plans and budgets to achieve quarterly and annual targets. Maintain financial and operational controls within the department. Understand and report on key KPIs in a timely and accurate manner. Ensure warranty procedures are followed correctly and monies are recovered promptly. Respond swiftly to any customer complaints and ensure timely resolutions. Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved; and Work alongside your General Manager to develop a strategy to maintain the long-term profitability of the department. About You: A proven track record of running a successful aftersales department in a main dealer environment; The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives; Experience of developing and monitoring budgets; Strong communication and organisational skills with high levels of self-motivation; Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and A full UK driving licence. Hendy Induction - please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview. The Rewards As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits: Bespoke induction and learning programme and comprehensive ongoing training throughout your career; Access to Company Vehicle Scheme; Enhanced family leave benefit; Life Insurance; Bupa Healthcare Cash Plan for you and your family; Opportunity to join the company pension scheme; 25 days holiday (plus bank holidays), increasing with length of service; Discounts on new vehicle, used vehicle, service and parts purchases; Various perks and discounts with high street and online retailers and services. The Company: Hendy Group is a family-run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you possess the necessary experience and skills and would like to be part of Hendy Group’s success. #J-18808-Ljbffr