Administrative Supervisor Customer Experience

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Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

What do our Admin Supervisors do?

Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals. Executing the strategies, vision, policies, and processes set by the Senior Customer Managers, Customer Administration, and Administration Manager. Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience. They will help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles. This position is responsible for having a working knowledge of the following but not limited to - Billing, Retention, Termite, Sales Entry, and Market Admin Support. In addition to support field technicians, lead processing, safety compliance, major account support, termite renewal processing, scorecard reviews, and end of month leadership.

Responsibilities include, but are not limited to the following:

• Maintains and improves customer excellence experience by monitoring system performance, identifying and resolving problems, preparing and completing action plans, working with Talent Development for training materials, completing system audits and analyses, managing system and process improvement and quality assurance programs, and installing upgrades.
• Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork, and accountability.
• Sets clear guidelines for front-line colleagues to improve the customer service experience, create engaged colleagues and customers, and facilitate organic growth.
• Acts as a subject matter expert in partnership with operations to create efficiencies and trends in business needs.
• Recruit by interviewing and making effective hiring recommendations
• Effectively manage change to ensure departmental objectives are met
• Collaborate with all levels of operations and cross-department to identify and resolve moderate to complex issues.
• Provides coaching, training, and development for frontline colleagues to foster an environment of continuous growth.
• Evaluating employee performance and setting goals for colleagues during each quarter.
• Builds a world-class customer experience team through effective recruiting, interviewing, and onboarding.
• Provide suggestions to optimize procedures and keep staff motivated
• Ensure adherence to policies for attendance, adherence, and established procedures
• Keep management informed on issues and problems
• Monitor activities of the team to ensure maximum efficiency of the operation
• Facilitate and participate in team and leadership meetings
• Work on projects as needed

What do you need?

• High School Diploma and 2 years of progressive, hands-on leadership experience in Administration Support.
• Military Experience a plus
• 2+ years of progressive, hands-on in an administration support role
• Proven experience leading teams/campaigns/functions within an administrative team
• Ability to communicate effectively at all levels within an organization
• Ability to influence and persuade others in the process of change management
• Conflict resolution and negotiation skills
• Strong knowledge of office applications including Google Suite is preferred
• Successfully meet pre-employment background screen

Why Choose Rentokil ? A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth

• Multiple avenues to grow your career

• Rentokil Terminix is a Drug Free workplace

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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