H&M Sales Advisor

Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here. About the Role As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store, actively selling our products, and providing customers with support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Willingness to engage and have conversations with customers to provide excellent service Guide customers through our fashion trends, stories & products in all areas of the store Ability to effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives Represent yourself and the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product & fashion knowledge to share relevant information to customers Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give & receive feedback with your colleagues to learn, develop & support each other Participate in relevant available onboarding, introduction processes & trainings and courses relevant for your role & future development Retail Operations / Visual & Commercial Execution Complete full garment cycle from unpacking and refill to steaming and ensure good garment care Operate fitting room and checkout areas according to best practice & processes Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms) Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on sales floor Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all H&S guidelines and legal requirements applicable to role and responsibilities Qualifications Who You Are Passionate about fashion and everything we create in‑store Motivated by giving customers a great experience Communicative, creative and curious, motivated, flexible, decisive, and action‑oriented Enjoy working in a collaborative and dynamic environment Have sales experience working in a dynamic and collaborative environment that can be applied to your role Experience working with customer service in fashion, retail or other service‑related industries Benefits We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability We pride ourselves on being a values‑driven organization guided by our 7 unique values that have been part of our success story for over 75 years You will have access to our global talent community, career growth and networking opportunities We support overall well‑being with comprehensive benefits: health insurance, wellness and family support programmes, company‑match retirement plan, paid leave programmes, paid time off, and a community day to serve your local community You can express your personal style with an employee discount at H&M, Other Stories, COS, and others Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation Sales Associates Pay Rate $16.50 per hour**

• This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned at the company's discretion.
• *H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Accommodations We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Inclusion & Diversity H&M is part of H&M Group, determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. A diverse workforce leads to a positive impact on how we address challenges, perceive possibilities and relate to colleagues and customers worldwide. All diversity dimensions are considered in our recruitment process. Application Process We do not require a cover letter as it may trigger unintentional biases. Maki Assessment Tool We use an online assessment tool called Maki for skills‑based selection of applicants for sales advisor positions within some of our stores. The assessment calculates your total score based on predefined point values. The hiring team will review your whole application, including your assessment score, to decide whether to advance each candidate to the next stage. Doing the assessment is optional. If you choose to complete the assessment, your score will be one factor that the hiring team considers. If you have any difficulties or concerns with the online assessment method, you can request an alternative method of assessment by contacting View email address on click.appcast.io. Choosing an alternative method will not affect your chances of being considered for the position, nor does any assessment method provide an advantage or disadvantage in the selection process. You will have the opportunity to provide optional feedback immediately after the assessment and may always ask questions. When you take the assessment, we collect your responses and use this information to evaluate your suitability for the role to which you have applied. The answers are saved in your applicant profile. We do not sell the information captured in the questionnaire and do not use any personal information to train any AI models. Our applicant tracking system provider has access to this information but is contractually prohibited from using it for any other purpose. During this process, we may collect information from you through cookies, with your consent. This may include details such as your electronic network activity information (IP address, timestamps, and device identifiers). This information is accessible to our hiring team but is otherwise kept confidential. For more information, please refer to our Cookie Notice. We retain this information for 3 years in your applicant file and use it as set forth in our Applicant Privacy Notice. For more information on how your personal data is processed by us, please refer to our Applicant Privacy Notice. Videos Watch here: #J-18808-Ljbffr H&M