HQ - IT - Specialist

JOB SUMMARY

The IT Specialist will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Specialist ensures quality and accuracy of their work to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. Hours Per Week: 40

PRIMARY RESPONSIBILITES

Provide IT support for library staff Identify, troubleshoot, and resolve hardware, software, and network-related issues encountered by end users Interact with vendors as necessary to support and maintain the IT environment Use established tracking systems to log requests, monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions Effectively communicate with managers, staff, and end users regarding unresolved issues and ongoing support efforts Perform other duties as assigned

JOB REQUIREMENTS

High school diploma or equivalent required; associate degree in Computer Technology or a certificate reflecting relevant technical training preferred. Ability to communicate effectively with diverse populations; bilingual English/Spanish skills are a plus. Strong written and verbal communication skills. Basic knowledge of computer networking, hardware, and software systems. Basic knowledge of Windows administration, including Group Policy Objects (GPOs). General knowledge of computer troubleshooting and technical support. Ability to provide instruction and support in the use of computer hardware and software. General knowledge of networking principles, Windows backup procedures, and computer imaging processes. Some evening, weekend, and holiday work may be required based on operational needs. Regular, reliable, and punctual attendance is an essential function of this position. Benefits Health Care Plan (Medical, Dental, and Vision) Paid Time Off (Vacation, Sick & Public Holidays) Tuition Assistance Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & ADDD) Short Term & Long Term Disability Training & Development Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Lsslibraries