Toyota Service Advisor

Service Advisor Opportunity At Walser ToyotaYour start begins with a paid, two-week training program designed to get you the tools and product knowledge to hit the ground running. You'll receive hands-on coaching and mentorship from a service team that's built to develop people, not just fill shifts.At Walser, we're committed to investing in our people. We foster a culture built on family, career growth, diversity, and opportunity.About the RoleWalser Toyota, our flagship dealership, is hiring Service Advisors. Prior dealership or automotive experience is not required. We hire people who know how to take care of a customer, and we teach the technical side of the job.Service Advisors are the primary point of contact for our guests from the moment they arrive in the drive. You will coordinate between customers and technicians, set clear expectations on timing and cost, and follow through until the vehicle is delivered.Schedule and PayYour schedule: Four 10-hour days, with three days off every week. Saturdays are part of the rotation, as that is when many of our customers need us.Your pay: $22.70 per hour, paid from your first day and throughout both weeks of training. Incentives are earned in addition to the hourly rate. At forty hours per week, the hourly rate alone is approximately $47,200 annually. Most of our advisors earn between $70,000 and $75,000, and top performers earn six figures.Because the hourly rate is guaranteed, advisors are not paid on a draw. Incentives are added to your earnings rather than offset against them.Training and DevelopmentEverything technical about this role is something we teach. Over two paid weeks, and with continued coaching afterward, you will learn:How to write a repair order from start to finishToyota product knowledge, including what is on the vehicle and why it mattersHow long each service takes and what it costs, so you can set honest expectationsTruVideo and our estimate tools, so customers can see exactly what their vehicle needsHow to translate the technician's findings into language a guest understandsYou will not be working the drive alone at the end of training. You will be supported by other advisors and by a team built to develop people.Who We're Looking ForMany of our strongest advisors joined us from restaurants, retail, hospitality, call centers, and the trades. These are roles where you learn to read a person quickly, stay composed when things go sideways, and follow through on what you promised. Those qualities are difficult to teach, and they matter most in this job. The technical side we teach every advisor who joins us.Not required: dealership experience, automotive knowledge, a technical background, or a college degree.Bilingual candidates are strongly encouraged to apply. Our customers speak Spanish, Hmong, Somali, and other languages, and an advisor who can meet a guest in their own language makes a meaningful difference in that guest's experience. It is not required, but it is valued on this team.What You'll DoGreet customers as they arrive in the drive and set the tone for the entire visitPerform vehicle walk-arounds, record mileage and VIN, move vehicles to technician bays, and write up repair ordersSet clear, honest expectations on service timing and costServe as the liaison between technicians and customers, translating the shop's work into language a guest understandsWork alongside your service admin and technicians to generate hours and deliver an excellent guest experienceProspect and sell dealership services, coordinate work in progress, and prepare for after-service deliveryFollow up with customers to build repeat business and earn the next visitUse TruVideo and our estimate tools to show customers exactly what their vehicle needsStage vehicles and shuttle customers as neededUphold Walser's Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open MindedWhat You BringA drive to learn. Curiosity and coachability are the core requirements of this role.The ability to work with urgency while remaining composedStrong verbal and written communication skills, and genuine care for the customer experienceHigh attention to detail and accuracyBeginner to intermediate proficiency with Microsoft Office (Outlook, Excel, Word)High school diploma, GED, or equivalent work experienceValid driver's license and acceptable driving recordWhat's In It For YouGuaranteed Hourly Pay - $22.70 per hour from day one, with incentives earned on topPaid Training - a two-week paid program built to prepare you before you're on your ownHealth Benefits - medical, dental, and vision through Blue Cross Blue Shield, plus HSA and FSA access and company-paid life insurance401(k), Paid Time Off, and Employee Assistance Program (EAP)Fertility and Adoption Assistance - up to $10,000Paid Clothing Program - branded Walser apparel twice a year, on usCareer Growth - we promote from within, into service management, fixed ops, and leadershipEmployee Discounts, referral bonuses, Employee Resource Groups, and Walser Foundation community involvementA Note on the WorkThis is a service drive. You will be on your feet, safety eyewear and slip-resistant hard-toed footwear are required in the shop, and some days move quickly. If that sounds like your kind of day, we encourage you to apply.If you want to be the person a customer asks for by name, we want to hear from you.About Walser Automotive GroupFor more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we have grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. A portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.