Systems Engineer

Job Title

Provides Tier 2 level network operational support services, including supporting large scale network installations, special projects and performs other related duties as assigned.

Participates in Major Incident Management activities, identifying network performance issues and trends. Identifies failing network components, reviews firewall for blocks, tracing of network traffic.

Reviews and interprets network diagrams, documentation, including policies and procedures used during network troubleshooting.

Complies with Information Technology & Information Security policies and procedures.

Adds, updates, and closes records in the Incident, IT Problem Management, Change Management records.

Monitors records to ensure status are accurate and complete, and actions are on target.

Proactively reviews related records to identify requests that may have an impact on the network.

Identifies opportunities to automate manual system tasks.

Engages third parties for the maintenance of supported devices.

Qualifications

A bachelor’s degree in computer science, Computer Engineering, Information Systems, or other related field required.

Two to four years related hands-on experience, or the equivalent combination of education and experience required.

Network experience with a financial organization is preferred.

Strong written and verbal communication skills.

Strong analytical and problem-solving skills.

Ability to remain calm while multitasking and working under pressure in a fast-paced environment.

Intermediate knowledge and experience with: Infinistream Sniffer, APCON or other packet analyzers.

Intermediate knowledge and experience with the following technologies: Cisco IOS, Nexus OS, Juniper Junos, Cisco ACI, F5 Load Balancing, WAN, DNS, DHCP, IPSEC and AWS Direct Connect.

Intermediate experience working with the following platforms: Brocade Switches, Cisco platforms, Juniper routers, Cisco ASA Firewall, Palo Alto Firewall, Aruba Wi-Fi and F5 Big IP.

Experience with Service Now is preferred, or similar comparable ITSM tool.