Contract Systems & Support Analyst

Contract Systems & Support Analyst

This is a 3-month contract position. The Contract Systems & Support Analyst will participate and execute the vision of the IT and Business Leadership around information technology initiatives that align with the business goals of company. The Systems and Support Analyst participates in the implementation of the corporate support strategy; both in house and hosted/offsite facilities. This role will support holistic operations to improve cost effectiveness, service quality, and mission development. This individual will participate in all aspects of information technology and systems.

Job Duties and Responsibilities:

• Manage all personnel and Site IT equipment and software which includes, but is not limited to
• Phone System Support (Zoom, Teams)
• Ticket Management (Jira, Servicenow, AutoTask, etc)
• Troubleshooting (Windows 10,11)
• Remote Site Monitoring (Meraki)
• Printers and Copiers (Vendor Support)
• Scanners and Card readers (---)
• Account Administration (Active Directory Users and Computers)
• Application Support (Adobe, VPN)
• E-Mail Support (Exchange Admin Center)
• Microsoft Office (Outlook, OneDrive, SharePoint)
• Documentation (Build out Knowledge Base Articles)
• Implement Tier 1 Support Team/Help Desk best practices.
• Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance.
• Ensure IT system operation adheres to applicable laws and regulations.
• Partner with Technology trainers in companywide technology training to include new hire and position specific training along with product, software and other training needs.
• Monitor and continually improve customer service levels provided to all internal customers, and external customers as requirements dictate.
• Comply with all company policies and procedures.
• Maintains regular, punctual and reliable physical attendance.

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• Bachelor's Degree in Computer Science or related field or equivalent work experience
• 5 years or more experience with Windows OS
• 5 years or more experience in a support or helpdesk position.
• Solid networking and technical knowledge to enable the incumbent to understand and communicate the impact that technology has on the business environment
• Possess a valid driver's license
• Possess a satisfactory driving record as determined by Company Driver Policies

Travel Requirement:

• 25% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.

Job Location:

- Peachtree Corners6675 Jones Mill Ct Peachtree Corners, GA 30092

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.