Retail Assistant Manager

Job Description

Job Description

The Assistant Manager position is responsible for providing excellent customer service and treating our employees as our #1 priority. 

Essential Functions:

• Embody the GHC culture of treating our team members as our #1 priority.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
• Maintain a positive presence in the store by providing excellent customer service. Hold team members accountable for providing exceptional customer service.
• Assist and support the Store Manager in all aspects of store operations.
• With guidance from Store Manager, help supervise, train and develop store and lumber yard team members on policies and procedures.
• Regularly walk the store and yard to find and address issues.
• Ensure a clean, well-stocked and merchandised store for customers.
• Manage inventory to keep optimal amount of stock on hand to maximize turns and profit, while maintaining adequate on hands.
• Assist in and manage the process of unloading freight and stocking shelves.
• Assist Store Manager and Office Manager with administrative tasks. These can include; order stock, record keeping, running and analyzing reports, payroll, scheduling, register balancing and deposits, etc.
• Support Store Manager in loss prevention efforts.
• Work with merchandiser and store management to maintain promotional and permanent displays.
• Maintain assigned department(s).
• Uphold safety standards and help administer safety training.
• Assume certain management responsibilities in absence of Store Manager.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Work Competencies:

• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Proficient with computer skills.

Supervisory Responsibility: This position manages all store and yard staff.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

• Prolonged periods of standing and walking throughout the retail and lumber yard space.
• Must be able to lift up to 40 lbs at times.

Position Type and Expected Hours of Work:
This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.

Required Education and Experience:

• High School Diploma or GED
• 3 + years of Retail Experience (preferred in hardware/lumber industry)
• Experience supervising employees a plus.
• Management experience a plus.

Benefits Offered:

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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