Flagship Assistant Manager-021

Job Description

Job Description

Flagship Assistant Store Manager

 

SUMMARY

 

The Assistant Store Manager is an on-the-floor leader, an active sales associate, and works in conjunction with the Store Director to manage store operations. This role is designed to be a key operations contributor and clearly focused on the customer experience, daily execution, and support for initiatives set forth by Corporate and the Store Director. Assistant Store Managers should be enthusiastic and passionate about customer service, running a retail business, people development, and the craft/brand. Supports and develops sales associates’ customer service skills and inspires the team so that everyone working in the store serves as a true ambassador for Tandy Leather.

 

The Assistant Store Manager works in partnership with the Store Director and sales associates to create an environment where everyone delivers great service and provides knowledge and insight into leathercrafting and Tandy Leather products. 

 

The Assistant Store Manager drives success by being a role model and will be responsible for training and motivating the store employees, providing superior customer service, and consistently executing operational functions as per company standards.

 

JOB TITLE

Assistant Store Manager

 

REPORTS TO

Store Director

 

LOCATION

Retail Store Location

 

KEY RESPONSIBILITIES

Retail Store Operations & Sales

• Develop retail management knowledge and experience to support sales plans and company objectives.
• Drive sales by identifying opportunities and communicating them to the Store Director.
• Create emotional connections with customers and the store team, enhancing sales and engagement.
• Spends majority of time in the retail store, actively participating in daily operations.
• Partner with the Store Director to ensure flawless execution of operational policies, procedures, and brand standards.
• Proactively monitor store scheduling and controllable expenses with the Store Director.
• Maintain store safety standards, identifying and resolving maintenance issues as needed.

Leadership & People Management

• Communicate customer feedback, bestsellers, business trends, and recommendations to the Store Director.
• Lead by example, coaching, developing, mentoring, and inspiring the team to enhance store performance.
• Support and grow sales associates, encourage teamwork, and retain talent through a development and teaching-focused environment.

Customer Service 

• Create an inspirational and motivating work environment that reflects the brand's integrity.
• Develop customer relationships through interaction and feedback.
• Act as an ambassador for the Tandy Leather brand.
• Build the Tandy Leather brand by consistently executing brand standards and enhancing the retail experience.
• Continually coach and develop the team to ensure customers receive exceptional service.

Leathercrafting & Product Knowledge

• Stay adept at leathercrafting skills through continuous practice and staying updated on new trends.
• Teach store employees and customers Tandy leathercrafting techniques, ensuring they are knowledgeable brand ambassadors.
• Continuously learn about Tandy leather products to provide informed recommendations based on customer needs.

QUALIFICATIONS

• Capability to step into a Store Director role upon a Store Director vacancy within a single store location or local market.
• Demonstrates expertise in retail store operations.
• High school diploma or equivalent work experience.
• Customer service and/or retail sales experience.
• Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
• Ability to work varied hours/days, including nights, weekends, and holidays, based on business needs.
• Strong teamwork, passion, integrity, drive, and accountability.
• Detail-oriented with strong critical thinking skills to deliver operational components of the store.
• Demonstrated success in achieving sales goals and providing excellent customer service.
• Knowledge or skills in leathercrafting are a plus.
• Experience in retail merchandising, marketing, and operations is a plus.

 

PHYSICAL DEMANDS

• Constant moving & standing for at least two consecutive hours
• Lifting up to 50lbs.
• Stooping, kneeling, and crouching
• Climbing ladders
• Reaching for items above eye level
• Involves close vision and color vision, depth perception, and focus adjustment

 

EQUAL EMPLOYMENT OPPORTUNITY

Our Company is committed to equal employment opportunity in all aspects of employment. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, sexual orientation, national origin, physical and/or mental disability, age, creed, arrest records, genetic predisposition or carrier status, and/or participation in lawful activities outside the workplace.

 

ABOUT TANDY

Tandy Leather Factory, Inc., ( headquartered in Fort Worth, Texas, is a specialty retailer of a broad product line, including leather and leatherworking tools buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores in 40 US states and 6 Canadian provinces and one international store located in Spain. Its common stock trades on the Nasdaq with the symbol "TLF". 

 

Tandy Leather is an equal opportunity employer, and we participate in E-Verify.