General Manager

Job Description

Job Description

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Hall's Culligan General Manager, you'll be the driving force behind the dealership, steering the entire operation towards success by fueling growth, maximizing profitability, and delivering an exceptional customer experience. This role blends strategic leadership with hands-on management, inspiring high-performing teams across sales, service, and operations to exceed goals, build lasting customer relationships, and elevate the dealership’s reputation in the community. It’s about more than just running the business - it’s about setting the pace, shaping the culture, and turning everyday transactions into standout experiences.

Why you’ll love working here:

• We offer a full-time, Monday-Friday work schedule.
• You’ll receive paid time off (PTO) at a generous accrual rate.
• We'll make sure you stay connected and equipped with a company cell phone, computer, and iPad to perform your role.
• Whether you're at the dealership or on the go, we supply all necessary office materials and electronic tools for your convenience.
• You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
• As applicable per company policy, we offer our General Managers an IRS compliant mileage reimbursement plan made easy with our company approved mileage tracking app.
• We’re a stable and growing family-oriented company who regularly offers career advancement opportunities.
• We believe in upskilling our employees and promoting from within.
• You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

What you’ll do:

Drive team success:

• Acts as a culture champion, modeling leadership behaviors that align with company values and drive positive team dynamics.
• Maintains a working knowledge of all business functions to provide leadership support where applicable.
• Efficiently runs meetings by preparing and sharing clear agendas in advance, keeping discussions focused, and managing time effectively.
• Conducts regular performance evaluations to foster employee success and engagement.
• Educates team members on the Hall’s Scorecard metrics, and aligns dealership priorities.

Ensure customer retention:

• Leads the ongoing improvement of all customer service functions by tracking key metrics, identifying trends, and implementing solutions that enhance service quality.
• Oversees customer quit/reduction analysis, using data insights to proactively address concerns and reduce attrition.
• Monitors and leverages Voice of the Customer (VOC) feedback to guide strategic decisions, elevate satisfaction, and strengthen customer loyalty.

Provide end-to-end business support:

• Oversees all aspects of product, service, and equipment availability to support seamless operations across all departments.
• Maintains optimal inventory levels to ensure timely fulfillment of customer needs and uninterrupted route performance.
• Monitors product movement, equipment usage, and service trends to proactively address gaps, improve profitability, and support sales growth.
• Oversees all route employee work practices and evaluations, route completion, and weekly route paperwork review, through the necessary channels.

Act as a brand growth champion:

• Collaborates with the Area Manager and corporate marketing to execute regional campaigns, promotions, and community engagement strategies.
• Tracks marketing ROI and sales pipeline progress to identify high-impact strategies and course-correct when needed.
• Oversees lead activities and sales activities for all applicable sales reps, ensuring sales goals set out by the Area Manager are met and exceeded.

Ensure financial oversight:

• Drives dealership financial performance with full P&L oversight, ensuring profitability and alignment with forecasts.
• Works with leadership to manage budgeting and financial planning, ensuring goals are met while adjusting strategy as necessary.
• Analyzes financial reports to guide operational decisions, identify cost-saving opportunities, and improve overall efficiency.
• Oversees payment collections, equipment repossession, and ensures staff are trained on financial processes.
• Maintains compliance with EPA regulations, municipal codes, and discharge permit requirements.

Asset management:

• Oversees the maintenance and upkeep of all dealership vehicles, including regular oil changes, scheduled maintenance, and monitoring repair needs while staying within budget.
• Ensures that vehicles are clean and in proper working condition, coordinating repairs as necessary to maintain operational efficiency.
• Manages all aspects of company property at the dealership level, including building and property maintenance, as well as securing products and equipment stored on-site.
• Coordinates equipment upkeep and ensures all assets are functioning optimally, reducing downtime and preventing costly repairs through proactive management.

Safety:

• Ensures dealership operations comply with all safety regulations, industry standards, and company policies.
• Leads safety training and enforces protocols to maintain a safe environment for employees and customers.
• Oversees incident reporting and investigations, ensuring proper documentation and resolution.
• Responds to emergencies, providing direction to minimize disruption and ensure safety.
• Maintains compliance with legal requirements and safety standards, working with legal and insurance teams as needed.
• Ensures confidentiality of sensitive customer and employee information.

Where you’ll work:

Our General Managers spend most of their time working in the dealership, more specifically in an office environment requiring regular use of computers and multi-line phones – this means you must be able to sit for extended periods of time. While our offices primarily work Monday – Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Who should apply:

In our General Managers, we're seeking leadership characteristics that align with the values of the Hall's Organization. The right candidate for this role will have the ability to create alignment amongst their own team, as well as the other departments of the dealership. Additionally, the General Manager will be responsible for holding staff accountable to in turn drive results.

To be successful, this leader must demonstrate strong business acumen to deeply understand how decisions impact both the customer and the bottom line. This role will act as a champion of customer service culture, ensuring that every team member is keenly focused on delivering a fantastic customer experience. And just as importantly, this roll will support on attracting, developing, and retaining top talent to build a high-performing, engaged team.

Your qualifications:

• 2-5 years of prior multi-department management experience required
• Experience managing overall budgets and P&L statements is required.
• Excellent verbal and written communication skills.
• Excellent organization and multi-tasking skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using a CRM platform.
• Must remain physically capable, with or without reasonable accommodation, to perform the duties required of this position.
• Must be able to successfully pass criminal background and drug screening checks per company requirements.
• Valid driver's license with no restrictions or limitations.
• Must be at least 21 years of age and able to pass/maintain an acceptable driving record.