Universal Banker- Lakewood

Overview Location: Lakewood, NJ Salary Range: $21.98/hr - $32.97/hr The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB is a hybrid role that combines Customer Service Representative and Teller duties, delivering quality customer service at an enhanced level. The UB also provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services, performing branch/platform related functions and processing account maintenance transactions. The successful candidate will open new accounts, resolve issues, and educate customers on Bank products/services, and may refer them to a licensed representative of ABS Associates of NY, Inc. when appropriate. The UB seeks to build mutually beneficial, long-term relationships based on trust and suitable solutions that meet the client’s needs, exceeding expectations. Essential Duties & Responsibilities Provide exceptional customer service by engaging clients in a friendly and professional manner and resolving service-related issues timely and efficiently. Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer. Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers and prospects, understanding their needs and offering suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc. Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service. Handle all aspects of Teller operations by processing transactions in accordance with established policies and procedures; verify daily transactions within a reasonable timeframe and safeguard cash and negotiable instruments. Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.). Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts. Ensure accurate new account record keeping and perform timely follow-up as needed. Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client and Bank assets. Protect Bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to. Assist in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers. Build and maintain technical and professional knowledge by attending educational workshops. Perform additional duties as requested. Skills, Education, & Experience High School Diploma or GED required. 1-2 years retail banking experience in the combined roles of Teller/Customer Service Representative preferred. General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred. Prior experience in fostering and developing strong customer relationships. Ability to develop, and maintain detailed knowledge of banking products and services. Willingness to cross-train in other branch functions. Excellent problem-solving skills with the ability to provide solutions to customer issues. Confident, professional, and positive demeanor with customers. Excellent interpersonal and communication skills (verbal + written); strong phone skills. Strong organizational skills and attention to detail. Basic knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to exercise sound judgment and discretion with confidential information. Weekend work and extended hours or filling in at neighboring branch locations may be required. Mandatory training may require occasional travel. Visa sponsorship not available. EEO Statement: We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. Apple Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. Know Your Rights: The Pay Transparency Notice: #J-18808-Ljbffr Apple Bank