Guest Experience Lead (GEL)

Job Title: GEL-Guest Experience Lead at Hart2Hart, Inc. DBA McDonalds

Start your career off right with a company that strives to make your work environment a positive experience with growth opportunities. Here at Hart2Hart, Inc, we empower our employees with tools and knowledge that will assist in their growth both professionally and personally. At Hart2Hart, Inc., we offer a competitive wage and benefits package to both part-time and full-time employees. We encourage all interested parties to apply today!

Job Overview:

As a guest experience lead, you will play a vital role in providing excellent customer service and ensuring a positive dining experience for all customers. Your main responsibility will be to greet and welcome guests as they enter the restaurant, assist with processing orders, and manage the flow of customers during busy periods.

Wage:

The wage for a Guest Experience Lead at Hart2Hart, Inc. starts at $14.00/hr.

See a day in the life of a Guest Experience Lead at McDonald's

Essential Duties:

· Greeting and welcoming customers with a friendly and positive attitude.

· Assisting customers with utilizing the kiosks.

· Assisting customers in finding seating and providing high-quality service.

· Maintaining a clean and organized lobby area, including clearing and cleaning tables.

· Addressing customer inquiries, concerns, and complaints in a professional manner.

· Monitoring the dining area for cleanliness, safety, and adherence to McDonald's standards.

· Upholding the company's policies and procedures, including food safety and hygiene regulations.

· Collaborating with other team members to maintain a positive work environment.

Physical Qualifications:

· Must be able to stand and walk for extended periods.

· Ability to move throughout the restaurant.

· Ability to communicate information and ideas so others will understand.

· Ability to observe the work environment.

· Exposure to high and low temperatures.

· Ability to move up to 20lbs.

Qualifications:

· Must be 16 years of age.

· Must have reliable transportation.

· Excellent customer service and interpersonal skills.

· Friendly and outgoing personality with a positive attitude.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Have availability to work mornings, nights, weekends, and holidays.

· Previous experience in customer service or hospitality is a plus but not required.

Benefits Include:

· Flexible Scheduling

· Pay on Demand

· Free Meals

· PTO Accrual

· Education Assistance Program

· Insurance for eligible employees

· Advancement Opportunities

· 30% National Discount

· Bi-Annual Reviews

Disclosure:

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. Any information I provide in this application is true and accurate and will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will not be involved in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

This employer is an equal employment opportunity employer. We adhere to a policy of making all employment decisions without regard to race, color, age, sex, religion, national origin, genetic information, disability, veteran status, sexual orientation/gender identity, citizenship status, marital status, or any other status protected by law.

All employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Please note this job description may not be inclusive of all assigned duties, requirements, or qualifications that are required of the employee for this job. The employer retains the right to amend or assign other duties to this position at any time at the sole discretion of the employer.

Requsition ID: PDX_MC_C5D34006-7DD5-44E6-B6E9-AFA35DA5FDF6_21641

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.