Event Operations Coordinator

Space Center Houston is a space exploration learning destination dedicated to revealing how science and humanity power space exploration through meaningful, moving experiences about people and the courage, innovation, and teamwork they use to expand the boundaries of what's possible. We inspire guests of all ages to connect with the significance of space exploration as incredible feats of human spaceflight continue to bring joy and wonder to the world. Owned and operated by the nonprofit Manned Space Flight Education Foundation, we are the Official Visitor Center of NASA Johnson Space Center and a Smithsonian affiliate.

We are currently seeking a full-time Event Operations Coordinator, responsible for driving new business, ensuring excellent client service, and managing the seamless execution of events from concept to completion. Responsibilities and qualifications are shown below:

POSITION RESPONSIBILTIES:

• Read and respond to incoming emails ensuring:
  • A timely response
  • accurate material organization of the email
  • professional delivery of the email
• Responsible for supporting the planning and implementation of assigned events at Space Center Houston. Primary events include private third-party events.
• Meet or exceed weekly touchpoint goals with all clients and potential clients.
• Collaborate with peers to achieve team goals.
• Work closely with the Wolfgang Puck Catering team to assist in creating a full spectrum event experience. Facilitate the addition of event enhancements through upselling add-on experiences as appropriate.
• Focus on working within the events department to streamline the event planning process in conjunction with regular internal programs offered by Space Center Houston.
• Assist the Manager of Event Sales and Operations and events team with administrative/clerical tasks including, but not limited to, preparing department Event Notices, office supply order requests and other general office functions.
• Monitor special events inbox and respond as needed to incoming internal meeting requests.
• Oversee onsite operations of assigned events as needed. Utilize VenueOps software effectively to book any private event needs within the guidelines set forth for event booking strategy.
• Work closely with internal teams to monitor event registrations and special requests.
• Prepare and distribute Event Notices and diagrams for all assigned events.
• Participate in weekly BEO meeting to convey all event needs/updates.
• Manage the weekly distribution calendar and communications along with the daily communication updates for event team.
• Provide weekly updates to the Manager of Event Sales and Operations on the status of any upcoming assigned programs.
• Perform office duties and special projects as requested.

• Other duties and special projects as assigned.

POSITION QUALIFICATIONS:

• A minimum of two years of work experience in a position requiring related skills or experience. Event planning or project management experience a plus.
• An associate or bachelor's degree a plus.
• Experience in operational and logistical focused event planning a plus.
• Strong organization skills.
• Strong computer skills using Microsoft Office Suite with the aptitude to learn new software and systems. Experience with VenueOps and All Seated software a plus
• Ability to work within a budget. Knowledge of fee-based programs a plus.
• Ability to represent Space Center Houston in a professional manner.
• Ability to remain calm under pressure
• Must be coachable and willing to learn, while maintaining a consistent positive attitude with clients and crew members.
• Ability to excel in a fast-paced environment and respond as needed to unexpected changes professionally and courteously.
• Excellent relationship building and interpersonal and communication skills, with the ability to interact comfortably and effectively with all levels of an organization.
• Excellent oral and written communication, customer service and problem-solving skills.
• A high-energy, self-starter with the ability to work as part of a small professional team in a consensus decision-making environment.
• Must be independent, reliable, and able to work with limited supervision.
• Desire to learn and grow within the event/hospitality industry.
• A creative team player with a willingness to work hard and a commitment to quality.
• Must be able to work a flexible schedule with some weekends and evenings as needed.

PHYSICAL ABILITIES/WORK ENVIRONMENT:

• Must be physically able to lift up to 20 pounds and have the ability to stand for up to 6 hours at time.
• Available to work flexible hours including weekends, and some evenings/nights.

Space Center Houston is an equal opportunity employer. We promote a culture of respect, inclusivity, and collaboration.