People Operations Specialist

People Operations SpecialistThe People Operations Specialist is responsible for executing high-volume, transactional HR services across the employee lifecycle with accuracy, efficiency, and compliance. This role supports one or more functional areas such as onboarding, HR data management, leave of absence administration, compliance, or employee lifecycle transactions. Reporting to the People Operations Manager, the Specialist ensures standardized processes are followed, HR data integrity is maintained, and service levels are consistently achieved. This role serves as a key operational contributor within HR Shared Services, partnering with the HR Contact Center, HR Business Partners, and Centers of Excellence (COEs) to deliver seamless, end-to-end service execution and a high-quality employee experience.Job DutiesExecute HR transactions across the employee lifecycle, including hiring, onboarding, job changes, data updates, and separations, ensuring accuracy and timelinessProcess functional transactions within assigned area (e.g., onboarding, HR data, leave administration, compliance) in accordance with standard operating proceduresEnsure all work meets established service level agreements (SLAs), quality standards, and compliance requirementsReceive and manage escalated cases from the HR Contact Center, resolving Tier 2 inquiries and transactions with completeness and accuracyCoordinate with COEs, HRIS, Payroll, and Benefits teams to resolve more complex or cross-functional issuesMaintain accurate employee records in HR systems (e.g., Workday), ensuring data quality and compliance with policies and regulatory requirementsSupport audits, reporting, and data validation activities to ensure integrity and reduce downstream errorsFollow standardized processes and contribute to continuous improvement efforts by identifying inefficiencies, trends, and opportunities for automationPartner with Knowledge Management and leadership to support updates to SOPs and process documentationProvide responsive, customer-focused service to employees, managers, and HR partners, ensuring a positive service experienceCommunicate clearly and effectively regarding case status, requirements, and resolution timelinesMinimum QualificationsHigh School Diploma/GED2 years to 4 years of experience in HR operations, shared services, or a transactional HR environmentStrong understanding of HR processes across the employee lifecycle (hire-to-retire)Demonstrated ability to process high-volume work with accuracy and attention to detailStrong organizational and time management skills; ability to manage competing prioritiesAbility to follow standardized processes while identifying opportunities for improvementStrong problem-solving skills and ability to escalate issues appropriatelyEffective written and verbal communication skillsCustomer-service mindset with a focus on responsiveness and qualityAbility to work collaboratively in a team-oriented, fast-paced environmentPreferred QualificationsBachelor's Degree in Human Resources, Business Administration, or related field.Experience processing HR transactions (e.g., onboarding, data changes, leave administration, or compliance activities)Experience working with HR systems such as Workday or similar platformsPhysical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.Work Shift Workday Day (United States of America)Worker Sub Type RegularEmployee Entity Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of AmericaJefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.