Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2024 after spending five and a half years working with State Farm. Before that, I worked in banking at Wells Fargo, which helped shape my approach to customer service, financial conversations, and relationship building. Today, our team includes five members and we’re focused on continuing to grow together.

Our culture is built around positivity, motivation, and personal drive. We aim to create a fun atmosphere where people feel supported, as long as the work is getting done and goals are being met. We’re looking for team members who are hungry, self-motivated, and excited about earning strong income while growing their careers.

For our team, we offer paid time off for holidays and vacations, gym membership or fitness reimbursements, and licensing reimbursement to support your professional development. If you’re looking for a supportive, upbeat environment where hard work is rewarded and growth is encouraged, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Yaavar Rahman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.