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Level 1 Technician

Full-time

None

Kforce has a client that is seeking a Level 1 Technician in Selma, TX. Summary: We're looking for a hands-on Level 1 Technical Operations Technician who enjoys solving problems, working with technology, and helping people stay productive. This is an excellent opportunity for someone with 1-3 years of IT support, desktop support, field services, or technical operations experience who wants to continue building their technical skills in a fast-paced, hands-on environment. Duties: Provide Hands-On Technical Support:

  • Troubleshoot hardware, software, connectivity, and peripheral issues
  • Support POS systems, PCs, laptops, printers, scanners, tablets, and mobile devices
  • Diagnose basic network issues involving Wi-Fi, switches, routers, access points, and internet connectivity
  • Image, configure, deploy, replace, and troubleshoot equipment
  • Provide both onsite and remote technical support
Manage and Resolve Incidents:
  • Respond to service tickets within established service levels
  • Document troubleshooting steps, actions taken, and resolutions
  • Resolve Level 1 issues and appropriately escalate more complex problems to Level 2 support or engineering teams
  • Follow established IT support processes, procedures, and documentation standards
Support Stores and Technology Projects:
  • Assist with new store openings, remodels, relocations, technology refreshes, and deployments
  • Coordinate with third-party vendors on installations and repairs
  • Maintain spare technology equipment and asset inventory
  • Perform preventive maintenance and technology health checks
Deliver a Great Support Experience:
  • Build positive relationships with store leaders and associates
  • Communicate technical information in a clear, approachable way
  • Provide basic user guidance and training on supported technology
  • Follow through on issues to help ensure timely resolution and a positive customer experience
  • High School diploma/GED or equivalent
  • 1-3 years of experience in desktop support, field services, help desk, technical operations, or a similar IT support environment preferred
  • Experience troubleshooting PCs, laptops, printers, scanners, and mobile devices
  • Working knowledge of Windows operating systems
  • Basic understanding of TCP/IP networking, Wi-Fi, and common network troubleshooting
  • Strong customer service, communication, and problem-solving skills
  • Ability to work independently, prioritize competing requests, and stay organized in a fast-paced environment
Preferred Qualifications:
  • Associate degree, technical degree, or relevant IT certification
  • Experience with Active Directory, Microsoft 365, and remote support tools
  • Previous experience supporting retail technology or point-of-sale systems
What Success Looks Like: Performance will be focused on:
  • Timely ticket response and resolution
  • Technology uptime and reliability
  • Customer satisfaction
  • Accurate equipment deployments and project execution
  • Clear documentation and adherence to operational standards
Successful technicians in this role deliver responsive, reliable support while minimizing disruption to business operations.
Vacancy posted 5 days ago
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