PATIENT APT SERVICE SPECIALIST (13831)

Patient Apt Service Specialist

Cullman Regional Medical Center - Cullman, AL 35056

Position Type Full Time Job Shift Day Category Health Care

Call Center Agent

Job Summary:

• Independently create and schedule appointments within the electronic medical record.
• Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
• Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
• Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.
• Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.
• Demonstrate and encourage team behavior and exceptional patient/guest experiences.
• Uphold and promote patient safety and quality.

Qualifications

Education: High school diploma or equivalent required. Associate's degree preferred.

Experience: Two years of customer service experience in call center, physician's office, or retail/service industry.

Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.