Drain Technician

Job DescriptionJob DescriptionOverviewThis Drain Technician Job Description serves as a guide to assist Drain Tech employees understand the expectations for working at Joseph L. Balkan aka Balkan Sewer & Water Main Service (“Company”). The ideal candidate will be an ambitious, self-starter who is outgoing and likes solving people’s problems. Working as a team player with Team Balkan the Drain Technician will show up on-time, communicate well, present him/herself well, and be able to listen to and understand each unique problem they hear from a customer. Successful people at Balkan look forward to presenting an accurate quote from NYC's largest and most trusted provider and helping customers understand what makes Balkan their best choice. As a successful team player, a Drain Technician who meets the following responsibilities while working at Balkan will see substantial growth opportunities, both personally and professionally.ResponsibilitiesPerform in all aspects of Drain Technician work, including but not limited to:Respond accordingly to all emails and phone calls (within the hour in most cases, but within 2 hours if received before 9 pm)Complete and submit paperwork daily (timesheets, worksheets, payments, etc.)Meet service levels agreements. This includes providing drain service within 4 hours of the Client’s initial call (unless the initial call is after 9 pm, or unless the Client declines service in the timeframe).Manage AppointmentsEffectively communicate appointment details with customers and colleaguesMaintain system of record with all pertinent information; Dispatch and/or SalesforceAccurately calculate estimates and bids for customers via resources provided by the CompanyWork with Customer Service to coordinate pricingGet the customer the correct quoteExplain the drain issue to the Client after you have resolved it.MarketingLeave sales pamphlet with quote amountWrite quote $ amount on business cardHome Insurance and Service Line Protection Company JobsWork with insurance company and/or Contractor/Client if neededPrepare and file insurance paperwork and supplementsDispatchPrice List - Refer toSewer & Drain Price Listfor latest pricesEstablish payment terms before job startsInsert form requirements hereCollect payment when job is doneComplete appointments in a timely mannerExplicit notes must be documented in Dispatch every step of the way; from job assignment to job completion. Sewer Line Cleaning for AWR and HomeServe and whenever possible for all Clients:Provide drain service within 4 hours of the Client’s initial callUnless the initial call is after 9 pm, or unless the Client declines service in the timeframe.AWR Clients should never go over 24 hrs. without service:If the line cannot be cleared all efforts must be made to schedule a dig the very next workday.Upload videos and diagrams in Dispatch, as applicable Before, during and after photos must be uploaded in DispatchClose out any open jobs once completedIf there are any delays in jobs, utilize the pause featureIn between job assignments, check Dispatch for next assignmentIf no assignments are pending, contact Customer Service for next steps and return to the office if nothing is pending to clean and stock up vans.PaperworkLeave a copy of the repair summary form with your customer after every jobAll Technicians must leave a repair summary with each and every claim serviced for AWR.Complete paperwork and submit to the office daily.Review and understand procedures