Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in March 2024 and currently lead a team of three. Before becoming an agent with State Farm, I worked with Liberty Mutual. My experience in the insurance industry, combined with a passion for building strong customer relationships, ultimately led me to agency ownership.

I’m married with four children and have five pets, so family is a huge part of my life. I enjoy spending time with my family and building meaningful relationships with the people around me.  I stay very involved in the local community by sponsoring schools, neighborhood block parties, and other events throughout the year.

Our agency offers Aspirant Program opportunities, PTO, professional development, in-office events, and scheduling flexibility for team members who consistently meet performance goals. I’m committed to helping people grow both personally and professionally while creating an environment where they can succeed long term.

Our culture is family-oriented, relationship-driven, and supportive. We focus on building lasting relationships with customers while creating a close-knit team environment where people enjoy working together. I’m looking for motivated, dependable individuals who enjoy connecting with people, take pride in their work, and want to be part of something bigger than themselves. If you’re a go-getter who values trust, teamwork, and personal growth, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative for Thomas Cannon - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Bilingual Spanish preferred.