Lead Sale Representative

Job Description

Job Description:\n\nSalary: Salary/Commision Lead Sales Representative Total Control Home Services LLC Pennsylvania-Based Pest Control & Home Services Company Location: PennsylvaniaPosition Type: Full-TimeSchedule: MondaySaturday availability required based on customer appointments, seasonal demand, and operational needsCompensation: Base Salary + Tiered Commission + Performance Growth OpportunityDepartment: Sales / Customer GrowthReports To: Executive Leadership / Revenue & Operations Management Take Control of Your Career With a Company Built on Trust, Performance, and Growth Total Control Home Services LLC is looking for a driven, professional, and results-focused Lead Sales Representativeto help expand our pest control and home services division across Pennsylvania. This is not just another sales job. This is an opportunity to join a growing company with a strong local reputation, a clear mission, and a leadership team committed to building respected, stable, long-term careers. We protect homes, support families, and deliver service with one simple promise: Your pests? Our problem. Our company has grown through trust, word-of-mouth, reliability, and a relentless commitment to professionalism. We are looking for a sales leader who can represent that standard with confidence, integrity, and urgency. The right person for this role is hungry, disciplined, coachable, organized, and serious about building something bigger than a paycheck. You should be comfortable talking to homeowners, explaining service options, following up consistently, closing new business, and helping the company become one of Pennsylvanias most respected home services brands. Why This Role Stands Out At Total Control Home Services, sales is not treated like a temporary position. It is treated as a growth engine of the company. As our Lead Sales Representative, you will have the ability to earn through a structured salary and commission plan while representing a company that values professionalism, customer trust, safety, and long-term growth. You will be selling real solutions that protect homes, families, businesses, and properties from pest issues. You will be backed by a company that emphasizes training, compliance, customer satisfaction, and doing the job the right way. This role is ideal for someone who wants: A serious sales career.You are not looking for a short-term gig. You want a role where effort, consistency, and results can turn into long-term opportunity. A clear compensation structure.You want to know how you get paid, how you grow, and what performance looks like. A respected local brand.You want to represent a company customers can trust. A leadership path.You want to help build the sales process, raise standards, and potentially help train future sales team members. A company that values professionalism.You understand that how you speak, dress, follow up, document, and represent the company matters. About Total Control Home Services Total Control Home Services LLC is a Pennsylvania-based pest control and home services company built on three guiding words: Local. Reliable. Total Control. Our mission is to protect homes and families through safe, effective, and environmentally responsible pest-control and home-care solutions delivered with professionalism, integrity, and total reliability. We believe every employee represents the brand. Whether speaking with a customer, visiting a property, handling service documentation, or following up after an estimate, our team is expected to maintain the Total Control Standard. Our core values are: Integrity We do the right thing, even when no one is watching.Professionalism We maintain a respectful, clean, and reliable image in every interaction.Safety We never compromise when it comes to protecting people or property.Excellence We deliver outstanding service and continually improve.Teamwork We succeed together through communication, accountability, and support. Position Summary The Lead Sales Representative is responsible for generating new customer sales for Total Control Home Services pest control and related home service offerings. This position requires strong communication skills, excellent follow-up habits, confidence in presenting service options, and the ability to build trust quickly with residential and commercial customers. You will be responsible for identifying customer needs, explaining service plans, accurately representing company offerings, securing signed service agreements, maintaining accurate records, and helping customers feel confident choosing Total Control Home Services over competitors. This role also requires leadership qualities. As the company grows, the Lead Sales Representative may help strengthen sales procedures, improve customer scripts, support training, provide feedback to management, and set the professional tone for future sales hires. Key Responsibilities Sales & Revenue Growth The Lead Sales Representative will be expected to: Generate new customer sales for pest control and home services. Respond promptly and professionally to leads, inquiries, referrals, and follow-up opportunities. Educate customers on pest control service options, treatment plans, prevention strategies, and company value. Confidently present pricing, service agreements, and customer solutions. Close new residential and commercial service agreements. Follow up consistently with open leads, pending estimates, and undecided customers. Work to meet or exceed monthly, quarterly, and annual sales goals. Track sales activity accurately through company-approved systems, forms, or CRM tools. Maintain organized notes, customer details, signed agreements, and required documentation. Represent Total Control Home Services in a way that builds trust and encourages referrals. Customer Experience & Brand Representation You will be one of the first impressions many customers have of Total Control Home Services. That means professionalism is non-negotiable. You will be expected to: Communicate clearly, respectfully, and patiently with customers. Listen carefully to customer concerns before recommending a solution. Never pressure customers dishonestly or misrepresent services. Avoid making promises outside your authority. Escalate complex customer concerns to management when needed. Protect the companys reputation through honest, accurate, and polished communication. Treat every customer interaction as a chance to earn trust, repeat business, and referrals. Documentation & Compliance Accurate documentation is essential. You will be responsible for: Submitting complete and accurate customer contracts. Ensuring service agreements are properly signed. Documenting sales activity, customer communication, and service details. Following company pricing, approval, and discount procedures. Protecting confidential customer information, pricing, service strategies, and business records. Complying with company policies, Pennsylvania wage requirements, and applicable sales procedures. Maintaining confidentiality before, during, and after employment. Leadership & Team Contribution As a Lead Sales Representative, you are expected to set the standard. This may include: Helping improve the sales process as the company grows. Providing leadership feedback to management. Supporting future sales training and onboarding. Identifying customer objections and helping create stronger responses. Sharing market insights from the field. Helping promote a culture of accountability, professionalism, and performance. Working closely with operations to ensure sold services can be delivered properly. Maintaining a team-first attitude with technicians, office staff, dispatch, and leadership. Compensation Structure This position offers a base salary plus commission structure. Base Salary Annual salary is based on completed years of service with the company: Year 1: $25,000 annuallyYear 2: $28,000 annuallyYear 3: $32,000 annuallyYear 4: $35,000 annuallyYear 5+: $50,000 annually Salary is paid bi-weekly in accordance with applicable wage payment laws. Commission Opportunity Employees earn commissions based on the total amount of annual collected sales revenue directly generated by the employee. Commission tiers are structured as follows: $0$10,000 in annual sales: No commission$10,001$25,000 in annual sales: 12% commission$25,001$60,000 in annual sales: 18% commission$60,000+ in annual sales: 20% commission Commission tiers apply marginally, meaning each rate applies only to the portion of sales within that bracket. Additional earning opportunity may apply once major annual sales milestones are achieved, subject to the written compensation plan and company approval. Commissions are paid according to company policy once the applicable requirements have been satisfied, including signed customer agreement, completed service, and customer payment received. What Success Looks Like A successful Lead Sales Representative at Total Control Home Services will: Consistently generate new sales opportunities. Close qualified customers with professionalism and honesty. Maintain accurate sales records and customer documentation. Build strong customer trust through clear communication. Represent the company with confidence and integrity. Follow up quickly and consistently. Support company growth without sacrificing service quality. Work well with technicians, management, and office staff. Meet performance goals while protecting the companys reputation. Show leadership, accountability, and a willingness to improve. Ideal Candidate Profile We are looking for someone who is: Confident, professional, and well-spoken. Highly motivated by performance and growth. Comfortable speaking with homeowners and business owners. Organized and consistent with follow-up. Able to explain services clearly and honestly. Trustworthy with customer information and company data. Able to handle objections without becoming pushy or unprofessional. Focused on long-term customer relationships, not quick one-time sales. Reliable, punctual, and accountable. Willing to learn pest control service details, safety requirements, and company procedures. Able to work independently while still operating as part of a team. Serious about representing the companys name, image, and reputation. Required Qualifications Applicants should have: Previous sales experience, customer service experience, or strong communication experience. Ability to communicate professionally by phone, in person, and in writing. Strong organizational skills and attention to detail. Ability to follow company pricing, sales, documentation, and compliance procedures. Reliable transportation if not assigned a company vehicle. A valid drivers license if driving is required for the role. Ability to pass any required background, driving, or pre-employment screening based on company policy and job duties. Ability to work in a fast-paced environment with seasonal demand. Willingness to follow all company handbook policies, safety expectations, confidentiality rules, and professional standards. Preferred Qualifications The strongest candidates may also have: Experience in pest control, home services, lawn care, HVAC, roofing, solar, security, construction, insurance, real estate, or another in-home sales environment. Experience selling recurring service plans or maintenance programs. CRM experience or comfort learning sales software. Leadership, coaching, or team lead experience. Strong knowledge of Pennsylvania residential or commercial customer needs. A proven record of meeting or exceeding sales goals. Experience with canvassing, referrals, phone sales, estimates, or field sales. Professional Standards Total Control Home Services expects all employees to maintain a high level of professionalism. This includes: Clean, respectful appearance when representing the company. Professional communication with customers, coworkers, and leadership. No profanity, arguing, smoking, or inappropriate behavior on customer property. Respect for customer homes, families, pets, businesses, and privacy. Accurate representation of company services. Protection of company property, customer lists, pricing, service strategies, and confidential information. Compliance with all company policies and applicable laws. Schedule & Availability This is a full-time role with scheduling based on operational needs, customer demand, and seasonal workload. The company generally operates Monday through Saturday. Availability during business hours and occasional extended needs may be required depending on customer appointments, follow-ups, seasonal activity, and sales opportunities. Dependability, punctuality, and communication are essential. Benefits & Company Perks Total Control Home Services values work-life balance, employee stability, and long-term growth. Eligible employees may have access to company policies and benefits such as: Paid Time Off eligibility after the applicable introductory period. Paid holidays for eligible full-time employees. Growth opportunities as the company expands. Performance-based recognition and incentive opportunities. Training and professional development. A team culture built around professionalism, safety, accountability, and customer satisfaction. Future benefits expansion as the company continues to grow. Specific benefits, eligibility, and waiting periods are governed by company policy and any applicable written agreements. Equal Employment Opportunity Total Control Home Services LLC is an Equal Employment Opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs. The company does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, pregnancy or related conditions, national origin, ancestry, age, disability, genetic information, military or veteran status, marital or family status, or any other characteristic protected by federal, state, or local law. We are committed to maintaining a workplace that is professional, respectful, and free from discrimination, harassment, and retaliation. At-Will Employment Notice Employment with Total Control Home Services LLC is at-will. This means either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, as permitted by law. Nothing in this job posting creates a contract or guarantee of employment for any specific period of time. Why Join Total Control Home Services? Because we are building something real. We are not looking for someone who just wants to try sales. We are looking for someone who wants to take ownership, build trust, close business, and grow with a company that is serious about becoming one of Pennsylvanias most respected names in pest control and home services. If you are professional, driven, trustworthy, and ready to help customers take back control of their homes, we want to hear from you. App