Microsoft Dynamics Developer / Power Platform Specialist
The Custom Group of Companies
Position Overview:
We are seeking an experienced Microsoft Dynamics Developer to take ownership of our current Dynamics solution in production and support ongoing enhancements. The ideal candidate will have hands-on expertise with Voice of the Customer and Case Management , while also collaborating as part of our broader Power Platform team. This role will provide both technical leadership and knowledge transfer, training staff who are developing skills in model-driven app development. Key Responsibilities:
We are seeking an experienced Microsoft Dynamics Developer to take ownership of our current Dynamics solution in production and support ongoing enhancements. The ideal candidate will have hands-on expertise with Voice of the Customer and Case Management , while also collaborating as part of our broader Power Platform team. This role will provide both technical leadership and knowledge transfer, training staff who are developing skills in model-driven app development. Key Responsibilities:
- Manage and maintain our existing Microsoft Dynamics solution in production.
- Support the Voice of the Customer functionality, including the creation of new surveys in partnership with the Data Analytics team.
- Provide case management support for the Constituent Concerns team.
- Collaborate with the Power Platform team on larger cross-functional projects.
- Serve as a subject matter expert and provide training/mentoring to staff learning model-driven app development.
- Work closely with analysts and project managers to translate business needs into technical solutions.
- Handle direct requests from business users and ensure timely, effective solutions.
- Contribute to the design, configuration, customization, and deployment of Dynamics 365 and related Power Platform applications.
- 3-5+ years of hands-on experience with Microsoft Dynamics 365 (Customer Service / Case Management).
- Demonstrated expertise with Voice of the Customer (survey creation, deployment, and reporting).
- Strong experience with the Microsoft Power Platform (Model-Driven Apps, Power Automate, Power Apps).
- Familiarity with system administration, configuration, customization, and security roles within Dynamics.
- Experience collaborating with both technical and non-technical stakeholders.
- Ability to train and mentor junior developers and staff.
- Strong problem-solving skills and ability to manage multiple priorities.
- Experience integrating Dynamics with other Microsoft tools and third-party solutions.
- Familiarity with Azure DevOps or other project tracking tools.
- Microsoft certifications in Dynamics 365 or Power Platform.
- Strong communicator with the ability to translate technical concepts into business language.
- Team player who collaborates effectively across departments.
- Self-starter with the ability to manage both structured projects and ad hoc requests.
Vacancy posted 1 day ago
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