Customer Service Manager

We are seeking an experienced Customer Service & Logistics Supervisor to oversee a team of five Customer Service Representatives. This position will be responsible for leading the customer service team while supporting day-to-day logistics, inventory, warehouse coordination, billing, and import/export operations.

The ideal candidate will have strong leadership experience along with hands-on knowledge of inventory tracking, 3PL operations, bonded cargo, and U.S. in-bond movements .

Key Responsibilities

• Supervise and support a team of five Customer Service Representatives , each responsible for managing their own customer accounts
• Provide guidance, training, and support to ensure accurate and timely customer service
• Coordinate 3PL activities , including containers, trucks, and warehouse-related operations
• Receive and coordinate orders coming from the warehouse
• Oversee and maintain accurate inventory tracking and inventory records
• Research and resolve inventory discrepancies as needed
• Support Accounts Receivable (A/R) and billing processes
• Coordinate and review bonded cargo documentation
• Handle documentation associated with U.S. Customs in-bond movements, including:
• Type 61 – Immediate Transportation (IT)
• Type 62 – Transportation and Exportation (T&E)
• Type 63 – Immediate Exportation (IE)
• Support import operations and prepare/review export documentation
• Communicate with customers, warehouse teams, transportation providers, and internal departments
• Assist with escalated customer service and operational issues
• Ensure documentation, inventory information, and customer account records remain accurate and up to date

Requirements

• Previous management, supervisory, or team leadership experience
• Strong inventory tracking and inventory control experience – required
• Previous 3PL experience
• Experience working with bonded cargo and bonded cargo documentation
• Knowledge of U.S. in-bond movement types 61, 62, and 63
• Import operations experience
• Export documentation experience
• Experience with A/R and billing
• Strong understanding of warehouse and logistics operations
• Excellent organizational and problem-solving skills
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual English/Spanish

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.