Service Advisor

SERVICE ADVISOR Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you! Pape’ Kenworth, the premier medium and heavy‑duty truck and equipment dealer in the West, is looking for a Service Advisor to join their team in San Leandro, CA. Job Details What You’ll Do As our Service Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check‑in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude. This team member will work Monday – Friday 11:30 am – 8:00 pm. What You Need Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs. Excellent customer relations and communication skills. Ability to perform at a high level in a fast‑paced and team‑oriented environment. Mechanical aptitude is a plus. Compensation $27.20–39.44 /hr (Depending on experience) Why work for Pape’ Competitive pay based on your skills, training, and experience level. Outstanding benefits including 401(k) & Roth 401(k) retirement plans with company match; medical, dental, vision and prescription insurance; flexible spending accounts; life insurance; short‑ and long‑term disability insurance; employee assistance program; online and instructor‑led training; tuition reimbursement. Progressive vacation plans, sick leave & paid holidays – members receive 80 hours of vacation (first year prorated), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Vacation plans also scale with seniority. Advancement opportunities – Pape’ promotes from within. Stability and reputation – family‑owned, fourth‑generation company with over 160 locations, 4,000+ members and 85+ years of experience. Large equipment and parts inventory in the West. Open‑door policy and employee voice. Training and mentoring to support growth. The Pape’ Group maintains a drug‑free workplace and as such, requires candidates to successfully pass a pre‑employment drug test. #J-18808-Ljbffr