Director of Patient Financial Services

About the Opportunity

We’ve partnered with a multi-site community health system in Baton Rouge, Louisiana to find their next Director of Patient Financial Services. This is a high-impact revenue cycle leadership role with system-wide scope, an active EPIC implementation underway, and direct visibility to senior leadership.

If you’re an experienced revenue cycle leader — or a strong PFS manager at a large system ready to step into the director seat — this is one of the most substantive PFS opportunities in the region right now.

Why This Role Stands Out

• Active EPIC implementation with hospital go-live planned for May 2027 — you’ll play a central role in shaping how the revenue cycle runs going forward
• Heavy investment in AI and automation — organization-wide adoption of Copilot, ChatGPT, and Claude, with leadership pushing the team to use modern tools
• Engaged with Premier on a hospital-wide performance assessment
• Open-door leadership culture — monthly rounding with staff, twice-yearly Gallup employee engagement surveys (March and August)
• Quarterly success-share program — employees participate financially when the hospital performs

The Role

As Director of PFS, you’ll direct and manage all aspects of centralized billing, collection, and cash management across the full system — the acute-care hospital, the physician group, the rehab hospital, and the reference lab. You’ll lead a team of 5 direct reports and their teams across both the Hospital CBO and the Clinic CBO.

This is a strategic role with real operational ownership. You’ll set the cash collection strategy, design and monitor A/R management indicators, drive performance improvement, and serve as a key partner to the Director of Revenue Cycle and broader leadership team.

What You’ll Own

• Strategic planning, direction, and overall accountability for the centralized PFS function across all system entities
• Department budget development, fiscal management, and operational reporting
• Internal control systems, policies, and procedures that drive cash collection performance
• Daily A/R management — monitoring indicators, analyzing trends, and developing monitoring tools
• Leadership of 5 direct reports across Hospital CBO (government follow-up, commercial/managed care, cash posting, billing) and Clinic CBO
• Active participation in the EPIC implementation and ongoing system optimization
• Performance improvement, staff development, and regulatory compliance across all PFS functions

What You’ll Bring

• 5–7 years of progressive healthcare revenue cycle management experience
• EPIC revenue cycle management experience required, including implementation
• EPIC PB and HB certifications required
• Bachelor’s degree required (Master’s preferred)
• Proven track record at a hospital or large multi-disciplinary clinic system (consulting-only background is not a fit for this role)
• Advanced Excel and analytical capability — this is a data-driven role
• Comfort with modern AI tools (Copilot, ChatGPT, Claude) and a tech-forward mindset
• Strong communication skills with the ability to work effectively across a range of personalities and leadership styles

Note: Strong PFS managers at large multi-site health systems are encouraged to apply — enterprise PFS experience is more valuable for this role than director-level experience at a small or rural hospital.

The Details

• Compensation: $100,000–$155,000 based on experience
• Location: Baton Rouge, LA — onsite required (not hybrid, not remote)
• Scope: Centralized billing, collections, and cash management across the hospital, physician group, rehab hospital, and reference lab
• Team: 5 direct reports and their teams
• Priority: High-urgency hire with EPIC go-live and active organizational assessment in motion

Interested, or know someone who’d be perfect? Apply directly through the job posting — all conversations confidential.

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