Financial Operations Specialist

Job Description

Job Description

We are currently recruiting for a Financial Operations Specialist job in Greensboro, NC. This is a temp to hire, fully on-site role. In this role you are supporting financing and operational processes by managing customer accounts, processing contracts, maintaining documentation, and providing excellent customer service. This position offers an opportunity to support operations, customer service, and contract administration activities in a fast-paced environment while working cross-functionally to ensure an exceptional customer experience.

Responsibilities

• Review and process financing and lease documentation for accuracy and completeness.
• Enter and maintain customer and contract information in company systems.
• Support customer onboarding and ongoing account servicing.
• Respond to customer inquiries related to billing, payments, account maintenance, and contract payoffs.
• Maintain contract files, insurance records, title documentation, and other required records.
• Assist with audits, compliance requirements, and documentation management.
• Collaborate with departments such as sales, credit, accounting, legal, and customer service to support business operations.
• Identify opportunities to improve processes and operational efficiency.
• Assist with training and supporting users on operational procedures and requirements.
• Complete special projects and additional duties as assigned.

Qualifications

• At least 3 years of experience in customer service, financial services, loan processing, lease administration, operations, or a related field.
• Bachelor's degree required.
• Experience in finance, lending, leasing, or contract administration.
• Knowledge of accounting, credit, or financial operations.
• Experience managing customer accounts and resolving service-related issues.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and problem-solving abilities.
• Strong verbal and written communication skills.
• Customer-focused mindset
• Strong integrity and professionalism
• Adaptability and willingness to learn
• Team collaboration and relationship building
• Initiative and accountability
• Continuous improvement orientation
• Effective time management and prioritization skills

Pay Details: $20.00 to $25.00 per hour

Search managed by: Kristin Yates

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.