IT Systems Analyst I

DataLab USA ™ Job OpportunityDataLab USA ™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA ™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.No sponsorship available for this positionCandidate must be local to Germantown, MDKey ResponsibilitiesSupport Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systemsTroubleshoot applications and operating systems while providing technical user supportConduct remote support sessions using remote session tools and perform software and system deployment/patchingMonitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systemsDocument technical procedures and solutions clearly and communicate effectively with team members and end usersParticipate in after-hours on-call rotation and research and resolve technical problems independentlyMaintain documented processes within audited environmentsRequired Skills & Qualifications1–3 years of experience in IT support, desktop management, or systems administrationStrong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skillsTechnical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocolsUnderstanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualizationExperience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentalsKnowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWSFamiliarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plusStrong customer service and communication skills with ability to work independently and collaboratively in a team environmentAbility to work in audited environments following established processes, conduct remote support sessions, and manage technical documentationCompTIA Security+ certification or in progress$65,000 - $75,000 a year The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the roleWe are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:Health, Dental, and Vision Plans : Comprehensive coverage to meet your healthcare needs.Employee Assistance Program (EAP) : Resources and support for personal and professional challenges.401(k) Retirement Savings Plan : Includes option for Traditional or Roth IRA to help you plan for your future.Paid Time Off : Enjoy paid vacation and sick leave to maintain work-life balance.Company Holidays : Nine paid company holidays throughout the year.DataLab USA ™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.All offers of employment are contingent on passing a background check and drug test.Privacy Policy - DataLab USA™ | Targeting Better Results