Front Desk Receptionist

Job Description

Job Description

Company Description

North Lake Physical Therapy has several locations serving the Portland Metro area for more than 38 years. Our philosophy is to provide the highest quality therapy through hands-on, personalized care and education. Our seasoned, licensed therapists develop treatment plans based on the individual's unique needs. 

Our personalized approach ensures patient comprehension and will enhance proper treatment progression to secure the best outcome for our patients. Come join our caring team of clinical experts!

We are seeking a professional Front Desk Receptionist to join our team.  This position would be floating to any one of our 11 clinics as needed for coverage for between 35-40 hours a week. Reliable transportation is a must, as you could be covering one clinic on Monday and another on Friday. Please go to our website, Northlakept.com to check out where our clinics are located, and be willing to travel to any of them. When not covering vacations, you will be part of our billing office team in Lake Oswego.  As the first point of contact for our organization, you will be responsible for creating a welcoming environment while efficiently managing front desk operations and providing administrative support.

• Greet and direct visitors, employees, and clients in a professional manner
• Answer and route incoming calls using multi-line phone system
• Manage visitor log and issue visitor badges according to security protocols
• Schedule and coordinate meetings and conference rooms
• Process incoming and outgoing mail and packages
• Maintain office supplies inventory and order supplies as needed
• Provide general administrative support to various departments
• Handle basic inquiries and direct complex queries to appropriate departments
• Ensure lobby and reception area are tidy and professional at all times
• Assist with special projects and administrative tasks as needed

• High school diploma or equivalent required
• 1-2 years of reception or administrative experience preferred
• Excellent verbal and written communication skills
• Strong organizational and multi-tasking abilities
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Experience with scheduling software and phone systems
• Professional appearance and demeanor
• Customer service-oriented mindset
• Ability to maintain confidentiality and exercise discretion
• Detail-oriented with strong problem-solving skills

Compensation:  $18.00 - $19.00 hourly rate

• 401k with matching
• Employee Assistance Program (EAP)
• Clinical mentorship
• Employee discount plans
• Full suite of benefits