IT Manager

Company Description


AllCare is a fast-growing, tech-enabled provider of patient-centered care, built to address a fundamental challenge in healthcare: access. Too often, patients struggle to receive timely, coordinated primary care, leading them into more expensive, fragmented settings and ultimately poorer outcomes.


At our core, our mission is to modernize the healthcare experience with care that is accessible, connected, and human , delivered through an omnichannel model that integrates primary and urgent care-combining digital scheduling, walk-in access, and telehealth into a modern patient experience. Our vision is a future where patients never have to choose between convenience, compassion, and continuity ; by bringing these elements together under one model, AllCare is redefining how care is delivered-ensuring patients receive timely access without sacrificing quality relationships or long-term care.


Central to our strategy is a commitment to being technology-forward and AI-enabled. We are investing in platforms and capabilities that not only improve the patient experience, but also power a highly efficient and scalable operating model. This includes leveraging AI and automation to streamline administrative workflows, reduce friction in the back office, and enable our clinical teams to focus more of their time on patient care. The result is a system that delivers both better outcomes and stronger unit economics as we scale.


Currently serving patients across 15 locations in Georgia, AllCare offers a full spectrum of services including preventive care, women's health, and chronic disease management. Our clinical and operating model is intentionally designed to support providers-offering flexible scheduling, strong administrative infrastructure, and a collaborative team environment.


Following an investment by Summit Partners, AllCare is poised for significant growth, with plans to scale from 15 to 50+ locations over the next several years, while staying true to our mission of delivering high-quality, convenient, and human-centered care.


Role Summary
This is a hands-on IT leadership role focused on execution, reliability, and operational support across a growing multi-site healthcare organization. You will own day-to-day IT operations, vendor coordination, and system performance, while supporting key projects like clinic rollouts and system integrations.


This role is ideal for a strong IT generalist who is comfortable operating independently, getting into the details, and scaling systems in a fast-paced environment.


IT Operations & Support

• Own day-to-day IT operations across clinics and corporate locations
• Serve as primary point of contact for IT issues, ensuring timely resolution and escalation
• Manage helpdesk/vendor support and ensure SLAs are met

Infrastructure & Systems

• Support and maintain IT infrastructure including networks, endpoints, telecom, and cloud tools
• Troubleshoot and resolve system, connectivity, and device issues across sites
• Manage onboarding/offboarding of hardware and user access

EHR/EMR & Applications

• Own Athena EHR administration and issue resolution
• Partner with operations & clinical on integrations, workflows, and system optimization to support efficient care delivery

Projects & Site Expansion

• Execute IT components of new clinic openings and site expansions
• Oversee system upgrades, migrations, and vendor implementations
• Track timelines and ensure projects are delivered on schedule

Security & Compliance

• Support HIPAA compliance, security protocols, and IT policies
• Assist with access controls, device security, and basic risk mitigation
• Coordinate with external partners on security and compliance requirements

Vendor Management

• Manage external vendors (MSP, telecom, hardware providers) including vendor performance and troubleshooting escalations

Requirements

Required Experience

• 5-8+ years of IT experience , with 2-4 years in healthcare preferred
• Experience supporting multi-site environments
• Hands-on experience with EHR/EMR systems (Athena strongly preferred)
• Familiarity with HIPAA and basic security/compliance practices
• Experience working with IT vendors / managed service providers
• Strong troubleshooting and problem-solving skills
• Experience with enterprise ITIL/ITSM frameworks
• Strong track record of working cross functionally to execute projects

Skills & Competencies

• Highly hands-on and execution-oriented
• Strong troubleshooting and systems thinking
• Comfortable operating in a fast-paced, evolving environment
• Clear communicator with both clinical and non-technical stakeholders
• Organized with ability to manage multiple priorities
• Practical, solutions-oriented mindset
• Embraces innovation and new technologies

Plus but not necessary

• Certifications: PMP, ITIL, CISSP, HCISPP, or relevant cloud certs.