Customer Experience & Engagement Specialist Customer Experience & Engagement Specialist

Job Description

Job Description

Description:

Customer Service Representative

Join Connext Fiber Internet, a rapidly expanding provider of high-speed fiber-optic internet services committed to delivering reliable and lightning-fast connectivity to residential and business customers. We pride ourselves on exceptional customer satisfaction and leveraging cutting-edge technology to keep communities connected. We are looking for a dedicated Customer Service Representative to be the primary point of contact for our valued customers, ensuring their experience with us is seamless and positive.

Key Responsibilities:

- Manage inbound and outbound customer calls, providing prompt and professional assistance

- Resolve customer inquiries, service issues, and troubleshoot technical problems effectively

- Deliver an exceptional customer experience through active listening and personalized support

- Maintain accurate records of customer interactions and transactions in our CRM system

- Assist with social media management by responding to customer comments, messages, and reviews

- Collaborate with technical and support teams to escalate and resolve complex issues

- Stay informed about product updates, service offerings, and company policies to provide accurate information

Skills and Qualifications:

- Proven experience in customer service, call center, or technical support roles

- Excellent communication and interpersonal skills

- Strong problem-solving and troubleshooting abilities

- Ability to remain organized and proactive in a fast-paced environment

- Familiarity with social media platforms and online communication tools

- Basic technical knowledge of internet services and troubleshooting is a plus

- High school diploma or equivalent; additional technical certifications are advantageous

At Connext Fiber Internet, we foster a dynamic and inclusive work environment that encourages growth and innovation. Join our team and be part of a company dedicated to connecting communities with reliable, high-speed internet while advancing your career in a supportive setting.

Must be able to drive and meet driver guidelines.