Social Media Director

Job Summary Real Chemistry is looking for a Director, Social Media Insights to join our growing team! The Director, Social Intelligence and Insights role is primarily responsible for leading large-scale social media listening and audience analytics engagements with a set of Real Chemistry’s top clients. This individual will work within the Integrated Intelligence team and be a business lead, team builder, and client relationship partner responsible for ensuring efficient delivery and customer experience that meets their goals and moves their business forward. The successful candidate must collaborate effectively with other team members, build and maintain client relationships, and consistently demonstrate analytical and interpretive skills with proficiency in uncovering insights from data. A minimum of 8 years of experience in marketing/communications analytics and insights setting preferred. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, Wilmington, or San Francisco—or remotely within the US, depending on team and business needs. Who’ll Love This Job Client whisperer – you see between the lines and understand the needs of clients before they do. You can engage in conversations with senior clients that help drive their business strategy. Doer – you see issues related to projects, process, and people and solve them requiring minimal oversight to do your best work. Flexible – knowing when to lean into things to keep things moving. Phenomenal teammate – your team members learn from and grow with you and you build team cohesion through transparency, authenticity, and a passion for encouraging others. What You’ll Do Be the lead on groundbreaking social media intelligence and insights projects, strategically guiding the team on method, approach, dataset, and client relations. Be a core member within an integrated agency team, collaborating with members from all functions across the Real Chemistry agency network. Track and stay involved in the execution of projects/results, including guiding team members on how to turn data into insights, crafting strategic recommendations, and delivering the insights to our client. Get “in the weeds” with the project team on larger, sophisticated projects, ensuring nuances in the data are represented and demonstrating a solid understanding of the insights when presented to clients. Help lead a large book of Integrated Intelligence business in a financially prudent and proactive manner, advancing potential risks and challenges to Senior Leaders as appropriate. Organically grow existing client business into new engagements or secure renewals; identify new revenue opportunities and develop proposals in partnership with Senior Leaders. Exhibit leadership within the team, instilling a culture of cohesion, collaboration, learning, development, and passion toward the work we do. Make research and insights happen: find operational efficiencies and drive them forward. Collaborate with your team members so that projects get done well and right: on time, on budget and on strategy for the client. Maintain and strengthen client relationships through our collective team greatness. Become a trusted advisor to clients by understanding their big picture strategy and day-to-day needs. What You Should Have 8+ years of experience, majority in at least one of the following areas: healthcare/pharmaceutical marketing/PR/advertising, strategic planning, digital/social strategy, digital/social analytics, social listening, primary/syndicated research, or account management. Agency experience strongly preferred. 2+ years of project management experience, handling timelines, budgets, and expectations for multiple deliverables. Deep understanding and experience with social media listening and measurement, and comfort working with data from Facebook, Twitter, Instagram, LinkedIn, YouTube, Reddit, and TikTok, including familiarity with platforms such as Brandwatch, Quid, Meltwater or Muck Rack. Experience using generative AI tools such as ChatGPT, Gemini, and Copilot. Experience with multi-modal research approaches, using novel data sets and triangulating across methodologies to deliver impact. High understanding and passion for the pharma/healthcare/life sciences sector. A passion for telling stories motivated by data and insights, bringing creativity to analytics, and merging art and science, qualitative and quantitative. Proven track record to drive a team to develop high quality work in a variety of client situations, setting the standard for delivering value and making a positive impact on our clients and their customers. Comfort with ambiguity and a hunger to be the best. Willingness to roll up your sleeves and tackle problems. Pay Range $95,000 - $1350,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time. Benefits Real Chemistry offers a comprehensive benefits program and perks, tailored to your region. Benefits include free snacks, generous holiday and paid time off, options for private medical, dental, and vision plans, support in saving for the future, mental wellness coaching, access to more than 13,000 online classes with LinkedIn Learning, and additional perks depending on your location. Hybrid / Remote Work This is a hybrid role based in any of our US offices—including New York City, Boston, Chicago, Carmel, Lambertville, Wilmington, or San Francisco—or remotely within the US, depending on team and business needs. Employees located within an hour of an office are expected to attend in person two days per week. Equal Opportunity Employer Real Chemistry is an Equal Opportunity Employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know. #J-18808-Ljbffr