Transportation Supervisor

Transportation Supervisor

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Winston-Salem State University (WSSU) is seeking a Transportation Supervisor to oversee the daily operations, logistics, and staff of campus shuttles. The Transportation Supervisor manages a team of 10-15 Shuttle Drivers. Responsibilities of the Transportation Supervisor include:

• Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation services
• Operate the Ram Express Shuttle on a prescribed route with timed stops throughout the WSSU campus in a safe manner, picking up, and discharging passengers
• Accurately maintain standard mileage, passengers, and/or daily count records
• Manage shuttle schedules and supervise individuals in a professional manner
• Keep vehicles and equipment clean, check and maintain proper fluid levels in all vehicles
• Completes pre- and post-trip checklists to ensure vehicle and passenger safety
• Ensure that bus boarding and alighting areas are safe by making requests to Facilities for necessary lighting improvements, replacements, or repairs
• Identify routine and breakdown maintenance issues with buses and ensure that repairs are made
• Maintain thorough and current knowledge of all federal, state, local, and university regulations and policies applicable to Ram Shuttle services
• Investigate accidents, identify root causes, and implement corrective actions
• Perform regular vehicle inspections and maintain vehicle inspection schedules
• Train, or coordinate training on topics such as emergency responses and vehicle evacuation
• Lead by example, fostering a positive safety culture, and enforcing company safety policies
• Develop plans for vehicle fires, breakdowns, and accidents
• Act as the primary point of contact for clients, addressing inquiries, concerns, and complaints with a "customer-first" approach
• Track services in real-time, notifying customers immediately of delays or service issues
• Collaborate with management to solve problems and reduce customer complaints
• Monitor Passio Go! reporting and reviews driver performance data to ensure service quality and client service level agreements (SLAs) are met
• Coordinate with team to optimize routes and scheduling
• Convey clear, concise instructions to drivers, dispatchers, and management
• Foster open dialogue to address concerns
• Mediate disputes between staff and resolve customer complaints professionally
• Problem-solve time-sensitive issues, and make decisions to handle unexpected issues like breakdowns, accidents, or routing delays
• Monitor employee performance, set goals, provide constructive feedback, and mentor staff
• Maintain contact with bus drivers or drivers on the road for real-time updates and emergency management
• Conduct morning meetings, safety briefings, and training sessions
• Use feedback from team members to build trust and solve problems efficiently
• Document incidents accurately for compliance and safety investigations
• Create and maintain accurate records of vehicles, driver logs, and fuel usage
• Prepare and issue daily route schedules, driver assignments, and field trip assignments
• Draft, update, and explain company procedures and safety regulations
• Use computer software for reporting, email correspondence, and interacting with Transportation Management Systems (TMS)
• Provide clear, actionable instructions, particularly in high-stakes or emergency situations
• Tailor communication styles to different audiences, including drivers, parents, or corporate management
• Handle tense situations, such as student discipline or delivery delays, with patience and courtesy
• Proficient use of communication tools, including email, spreadsheets, and two-way radio equipment

Primary Function of Organizational Unit - The primary function of a Transportation Supervisor is to oversee daily logistics, dispatching, and vehicle maintenance while ensuring safety compliance and optimizing operational efficiency. They manage drivers and staff to ensure timely deliveries or transport, adhering to government regulations and company policies.

Position Information

Position Number - 007063

Competency Level - Contributing

Working Position Title - Transportation Supervisor

Building and Room No. - 1543 Reynolds Park Road Anderson Center Modular Unit

Work Hours: From [time] to [time] on [days] of [week] - 8:00 AM 5:00 PM, Monday - Friday; Occasional night & weekends

Hours per week - 40

Months per year - 12

Appointment Type - Permanent Full-Time

If Time Limited. - No

Appointment Length.

DHR Assigned Fields

FTE - 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies - All - Emergency and Pandemic on site

Position required to work On-Call/Emergency Callback - Yes

Minimum Experience/Education - High school and five years of directly related experience or an equivalent combination of training and directly related experience. Experience must be related to functional area of the work that the position will supervise.

Preferred Years Experience, Skills, Training, Education - Bachelor's degree 5-6 years of logistics or driving experience Strong communication/problem-solving skills Thorough knowledge of DOT/FMCSA regulations and logistics technology Demonstrated leadership abilities.

Required License or Certification - A valid Commercial Driver's License (Class A or B) with a Passenger (P) endorsement. A current CDL is preferred, or it must be obtained within 360 days of hire.

Valid US Driver's License - Yes

Commercial Driver's License Required - Yes

Physical Required - No

List any other medical/drug tests required - Background check will include motor vehicle records

Posting Details

Posting Number - SPA01041P

Internal Posting Only - No

Time Limited Position - No

Appointment Length

State Salary Range - $43,239 - $ 93,198

Internal Salary Range - $43,239 - $54,000

Open Date - 06/26/2026

Close Date - 07/10/2026

Open Until Filled - No

Special Instructions Summary - Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Please Note:

* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.

* If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.

* Salary will be determined based on competencies, equity, budget, and market considerations.

* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.

* Failure to complete the application completely may result in you not being considered for the vacant position.

* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.

* If you have general questions about the application process, you may contact Human Resources at View email address on click.appcast.io. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call View phone number on click.appcast.io.

Key Responsibilities and Related Competencies

Competency - Knowledge - Program and Organization

Describe the specific job duties related to this competency - Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation servicesDevelop work procedures and coordinate with departments like dispatch and HROperate the Ram Express Shuttle on a prescribed route with timed stops throughout theWSSUcampus in a safe manner, picking up, and discharging passengersOperate Coach buses as neededOffer insight in measuring departmental effectiveness and services