Executive Casino Host

divh2VIP Contact Specialist/h2pThis candidate will report to the Executive Casino Host Manager and is responsible for building relationships with target guests through the flawless execution of the VIP contact strategy. Ensures proactive and ongoing communications with target guests through outbound phone, face to face meetings, emails and letters. Sells and promotes to guests all pertinent offers, property amenities, special events and promotions that may result in a visit to the property./ph3How You Will Create the Extraordinary/h3ulliResponsible for flawlessly booking all guest trip accommodations i.e. special event reservations, restaurant reservations, shows, hotel, transportation, special amenities, etc/liliHandles and resolves player problems or service issues that may arise from time to time/liliMaintain goodwill with all guests/liliEnsures guests are aware of all property special events and promotions, and supports execution of special events and promotions through attendance/liliContinuously serves as a customer listening post, ensuring that all customer feedback is properly recorded and forwarded to the appropriate manager to ensure that all service and marketing programs are functioning as designed/liliActively seeks out target players while customer is on property and takes appropriate steps to ensure that new or infrequent guests are properly introduced to our product, Caesars Rewards program and/or direct mail programs/liliDrives revenue and profits from target guests to achieve stated goals/liliProvides complimentary services to target guests in accordance with established and approved guidelines/liliComplies with all state and local regulatory requirements/liliRepresents the company at external functions and/or related functions, always maintaining a professional demeanor/liliFlawlessly plans, schedules and makes arrangements for targeted guests on cross-brand or cross-property trips/liliLeverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue/liliUses all systems including, but not limited to, CMS, LMS, SMART and EMS, for the purpose of tracking complimentary items, guest contacts and event reservations/liliMaintains a clear understanding of the programs performance against stated and approved goals and seeks support from their manager on tactics on how to correct any downward turns in business. Maintains a very comprehensive understanding of the competitive environment within our market and can promote and explain the service/marketing elements that differentiate Horseshoe from the competition/liliCollaborates with work-group and all support departments to ensure player satisfaction/liliCommunicates all relevant information to co-workers and management to maintain consistency and avoid potential problems/liliWorks with team members to achieve common goals/liliMaintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances/liliMaintains confidentiality of all player accounts and/or property/company proprietary information/liliMaintains security and confidentiality of files records and lists, and adheres to all gaming board regulations and all property internal controls./liliConsistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors/liliMaintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next/liliPromotes Caesars Rewards programs and Caesars Rewards registration and membership/li/ulh3What You Will Need/h3ulliB.A. in related field or equivalent work experience/liliOutstanding communication and organization skills required/liliUndergoes pre-employment screening and selection process/liliMust pass training tests or sessions required to execute job responsibilities/liliMust have a minimum of three (3) years in a supervisory capacity with customer related service or three (3) years experience in Casino Operations, Casino Marketing, Player Development or industry sales experience with assigned accounts and service standards/liliMust have computer skills/liliMust meet all relevant regulatory requirements/liliWill be required to sign a non-compete agreement/liliAgrees to sign non-disclosure agreement upon job offer/liliMust be able to speak, read, write and understand English/liliMust be able to work independently with minimal supervision/liliMust be able to respond calmly and make rational decision when handling customer needs and concerns/liliMust be able to work in a noisy environment/liliMust be available to work a flexible schedule/liliMust have physical ability to walk 5+ miles during work day/liliMust be able to work long hours on telemarketing calls/liliMust be able to change schedule with short notice/liliExcellent communication skills, both verbal and written/liliStrong proficiency in Microsoft Office applications/liliGood organizational skills and attention to detail/liliAbility to make rational, clear decisions, act quickly and solve problems in a timely manner/liliEffective Networking skills/liliBase Salary $60,000/liliBi-Weekly Pay Dates/liliPTO, 401(k), Medical, Dental, Vision, Life Disability Insurance/liliIncentive Bonus Program/li/ulh3Job Info/h3ulliJob Identification 79164/liliJob Category Sales and Marketing/liliLocations Horseshoe Baltimore/li/ul/div