Cardiology Veterinary Receptionist (Care Coordinator) - Southwest Florida Veterinary Specialists

Cardiology Veterinary Receptionist (Care Coordinator) - Southwest Florida Veterinary Specialists PetVet Care Centers' Southwest Florida Veterinary Specialists is seeking a Cardiology Care Coordinator to join our team and serve as the primary point of contact between our cardiology service and our referring veterinary partners, and our cardiology clients. At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Care Coordinator! This position is ideal for someone who is highly organized, patient, professional, compassionate, and comfortable coordinating multiple moving pieces in a busy specialty veterinary environment. The Cardiology Care Coordinator will play a key role in keeping the cardiology schedule running smoothly while providing exceptional communication and service to both referring veterinarians and pet owners. Southwest Florida Veterinary Specialists in Bonita Springs, Florida, is a leading specialty hospital offering advanced care across multiple disciplines. With board-certified specialists and cutting-edge technology, the team delivers exceptional, referral-level care for complex cases. Why Join Us: At Southwest Florida Veterinary Specialists, the Cardiology Care Coordinator is an important part of creating a seamless experience from the initial referral through the patient's cardiology care. You'll work closely with veterinary professionals and pet families while helping ensure that our cardiology service operates efficiently and compassionately. If you are organized, personable, detail-oriented, and passionate about veterinary medicine, we would love to hear from you. Key Responsibilities Serve as a primary point of contact for referral hospitals and referring veterinarians regarding cardiology appointments, referrals, records, and scheduling. Coordinate and manage the cardiology appointment schedule , ensuring efficient use of the cardiologist's time and appropriate appointment flow. Communicate with referring hospitals regarding appointment availability, patient information, medical records, and referral requirements. Answer incoming calls, emails, and client inquiries related to cardiology services. Provide clear, compassionate communication to cardiology clients and pet owners , answering questions about appointments, preparation, expectations, and next steps. Help clients understand the cardiology process while recognizing when questions or concerns should be directed to the cardiologist or medical team. Coordinate appointment changes, cancellations, rescheduling, and follow-up visits. Ensure necessary medical records, imaging, laboratory results, and referral information are available prior to appointments. Maintain accurate and timely documentation within the hospital's practice management system. Communicate effectively with cardiology technicians, doctors, client service representatives, and other hospital departments. Help identify scheduling conflicts and proactively resolve issues to maintain an efficient cardiology workflow. Provide a welcoming, professional, and compassionate experience for clients and referring veterinary teams. What We're Looking For Applicants must be 18 years of age or older to be considered for this position. Excellent customer service and communication skills . Strong organizational and time-management abilities. Comfortable speaking professionally with veterinary referral hospitals and veterinary teams . Ability to manage a busy, frequently changing schedule with attention to detail. Compassionate and confident communication with pet owners who may be dealing with stressful or emotional situations. Comfortable communicating by phone, email, and in person. A strong interest in providing exceptional patient and client care. Preferred Skills (Nice to Have) Previous experience in veterinary medicine, specialty/ER veterinary medicine, cardiology, or medical scheduling is strongly preferred. Veterinary technician, veterinary assistant, veterinary receptionist, or specialty hospital experience is a plus. Schedule: Full-Time, Tuesday through Friday (day shift) What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources Pay Range $16 — $18 USD At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfeidential file. As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Why Consider Our Bonita Springs Hospital? At Southwest Florida Veterinary Specialists, our team members all share the same passion for making and keeping animals healthy. Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care. We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. We invite you to explore your veterinary career options with Southwest Florida Veterinary Specialists, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. We invite you to explore your veterinary career options with Southwest Florida Veterinary Specialists, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. - Southwest Florida Veterinary Specialists Team #J-18808-Ljbffr