Medical Support Assistant

Medical Support Assistant

The primary purpose of the position is to monitor patient and visitor temperatures, verify patient appointments, transport patients to appointments, verify employee identification (IDs), and provide customer service. The incumbent will also be tasked with enforcing the visitation policy, providing administrative support, and providing information assistance to Veterans, family members, and guests with navigation and wayfinding information in Facility Access. Assignments at this level include, but are not limited to:

• Scheduling, canceling, rescheduling patient appointments and/or consults.
• Entering no-show information; monitoring appointment requests from multiple electronic sources.
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
• Monitoring both inpatient and outpatient appointments in areas of responsibility.
• Verifying and updating demographics and insurance information when patients check-in for appointments.
• Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determining appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
• Supporting the Milwaukee VAMC's screening process with particular emphasis on customer service.
• Accurately and efficiently screening visitors, patients, and staff according to current guidelines.
• Greeting patients and visitors in a pleasant and courteous manner. Providing information and directions to patients and visitors including assisting with physical transportation of Veterans within the hospital and clinics.
• Providing transportation of Veterans to clinic appointments including general wayfinding.
• Supporting cleaning and infection control in accordance with SOP or policy.
• Ensuring that the east and south entrances are properly supplied with the proper personal protective equipment (PPE) to support safety guidelines and other protocols/efforts, including stocking face masks and/or wheelchairs as needed.
• Documenting visitor(s) information and providing wristbands to adhere to the visitation policy.

Work Schedule: Varied work schedule. Rotating weekends and holidays. Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Telework: Not Available. Functional Statement #: 09875F, 09876F, 09877F Permanent Change of Station (PCS): Not Authorized. PCS Appraised Value Offer (AVO): Not Authorized.