Appointment Scheduler

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-22753 Facility: LOC0027 - 141 Longwater Norwell141 Longwater Drive Norwell, MA 02061 Department Name: SMC Central Scheduling Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed. Compensation Pay Range: $18.18 - $24.47 ESSENTIAL FUNCTIONS 1. Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appoint duration, date, time provider and location. 2. Maintains consistent compliance with quality standards 3. Work collaboratively with administrative and clinical staff of assigned department(s) 4. Maintain comprehensive knowledge-base of scheduling rules for assigned department(s) 5. Register new patients; verify personal and insurance information; update as required 6. Assist with rescheduling patient appointments at the direction of the department Manager 7. Answer calls in a timely, courteous and helpful manner; end calls with standard closing question. (May I help you with anything else?) 8. May be required to learn and perform all operator functions to provide support as needed or assigned 9. Assists with the training of new employees upon request 10. Maintain effective level of productivity at all times 11. Willingly accept special assignments 12. Maintain work area in a neat and orderly manner 13. Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures JOB REQUIREMENTS Minimum Education High school diploma or equivalent-Required Two (2) years of college preferred Minimum Work Experience 1 Year medical office experience Required Epic Experience preferred Required additional Knowledge and Abilities Excellent verbal and written communication skills Excellent computer skills with knowledge of various software applications Knowledge of various insurance requirements Excellent interpersonal skills Ability to meet demanding deadlines and balance multiple tasks Detail oriented with excellent organizational and prioritization skills Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required M - F, 8:30 am - 5:00 pm Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.