Operations Manager

Job Description

Job Description

Operations Manager

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Job Responsibilities:

• Audit and review the team’s customer proposals to ensureaccuratepricing, proper scope, and alignment with client expectations
• Analyze detailed operational reporting to support job completion, improve workflows, andmaintaina high levelof customer satisfaction
• Identifytrends, reporting discrepancies, and coaching opportunities to improve team performance and operational efficiency
• Conduct deep-dive reporting analysis in preparation for internal Quarterly Business Reviews (QBRs)
• Complete,manage, and runwork orders as needed to support operational demands and ensure client expectations and service timelines are met
• Develop andmaintainstrong relationships with assigned clients, serving as a secondary escalation point for operational concerns and service-related issues
• Travel as needed for client meetings, operational reviews, and QBRs
• Develop and strengthen relationships with Operations Coordinators, providing guidance and escalation support
• Ensure proper work order distributionin accordance withcompany policies and operational standards
• Step into various team roles as needed to support operational continuity and business needs
• Partner with the Sales and Account Executive teams to lead andparticipatein client calls
• Ensure workflows are followed properly,identifyingoperational bottlenecks and implementing process improvements
• Assistmanagement in troubleshooting operational issues and escalations to improve job flow and productivity
• Always respond to clients, service providers, and associates professionally and expediently
• Approvepayroll hours as needed

• Enter and/or ensure billing information is entered accurately for credit card transactions
• Adhere to all company policies and procedures
• Performadditionalduties as assigned orrequired

Job Qualifications:

• Bachelor’s degree preferred; equivalent combination of education and experience will be considered
• Proven experience in operations management or a leadership role
• Strong customer service skills with excellent phone and communication etiquette
• Strong problem-solving, analytical, and decision-making abilities
• Excellent leadership skills with the ability to motivate, coach, and support team members
• Strong verbal and written communication skills
• Ability to multi-task and prioritize in a fast-paced environment
• Pro-active, organized, and detail-oriented
• National retail and facility maintenance experience preferred
• Experience working with and managing sub-contractors preferred

Benefits:

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401(k) Retirement Savings Plan (company match)

• Paid vacation, sick/personaltimeand floating holidays
• Paid Holidays

Why Broadway?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.