Continuous Improvement Consultant

Hybrid Role This role is based in Brooklyn, OH, and requires three days per week on site. Job Summary Supports process innovation and continuous improvement initiatives within a functional area. Contributes to the effort to foster a culture of sustainable change within the area through embedding continuous improvement methodologies and the supporting framework to deliver business transformation. Uses a combination of tools to drive outcomes, including Kaizen, process redesign/improvement that could be related to system conversions, complex/structured problem solving. Networks with other continuous improvement professionals within the organization to develop best practices. Responsibilities Leads continuous improvement projects in a functional area, which enable the attainment of key strategic objectives to improve quality, reduce cost, and increase productivity. Leads the development of process metrics and continuous improvement strategy and methodology. Works closely with business managers to develop and implement process metrics. Proactively identifies opportunities for improvement within business area and builds stakeholder network to accomplish their implementation. Mentors colleagues in the usage of Continuous Improvement framework and tools. Supports the delivery of accredited continuous improvement training to colleagues from other business areas. Completes post‑implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects. Participates in special projects as requested by management. Performs other duties as assigned. Qualifications Education & Experience Bachelor's degree in business, statistics, analytics, operations management, or related field. 7 years of proven continuous improvement experience from a similar role, including project management and business analysis. 3‑5 years of experience in the health insurance field preferred. Professional Certification(s) Continuous Improvement/Lean/Six Sigma Black Belt Certification preferred. Technical Skills and Knowledge Expertise in business process management software skills Expert knowledge of Six Sigma tools Intermediate MS Office skills Benefits A Great Place to Work We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset. Employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters. Discounts at many places in and around town, just for being a Medical Mutual team member. The opportunity to earn cash rewards for shopping with our customers. Business casual attire, including jeans. Excellent Benefits and Compensation Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self‑help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption. An Investment in You Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum. Diverse, inclusive and welcoming culture with Business Resource Groups. Compliance We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing. Equal Opportunity Statement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr