IT Field Services System Administrator

IT Field Services System Administrator

The IT Field Services System Administrator is involved with supporting technology equipment which is connected to the company's network primarily workstations (laptops and desktops), work station peripherals, point-of-sale (POS) terminals and peripherals, handhelds, network printers, video and photo technology. Customer service centric (a deep commitment to end-user satisfaction) and carrying out the department's defined services is a critical aspect of this position. The IT Field Services Administrator also plays an important role in assisting with delivering and supporting the technology requests from the business and in driving process improvement in service delivery.

This position offers competitive pay along with a variety of benefits including medical, dental and vision plans for both you and your dependents; 401k with company match, Flexible Time Off, and paid holidays.

Salary Range: $80,000 - $85,000 annually

Essential Functions

• Advance troubleshooting and problem solving of workstation hardware and peripherals.
• Advance troubleshooting and problem solving of standard workstation software (locally installed) such as operating systems, device drivers, utilities, and applications.
• Installation and troubleshooting of base software image and standard workstation applications.
• Provide "out of warranty" hardware repair and upgrade services to workstations.
• Network printer and multi-function device support including basic troubleshooting, set-up and configuration services.
• Support Point-of-sale (POS) systems including terminals, peripherals, application, and coordination of hardware repair with vendor.
• Support handheld devices including hardware, build/configuration, and software system patching, updates, and deployment of software packages.
• Assist in the replacement of switch and other network equipment and with data/voice cross connect changes (demark extensions, switch port to patch panel connection) including phone moves.
• Provide troubleshooting and support for technology devices including but not limited to IP based cameras, card readers, iPads, and time clocks.
• Participate in assigned projects and assist the Project Manager in delivering a high level of project quality.
• Provide on-call or after-hours support to assist employees with emergency problems.
• Other duties as assigned.

Job Conditions

This position will require travel, up to 20% of the time. Visits to regional locations can be expected under all weather conditions. Physical hazards may be present due to the equipment and machinery used throughout the worksite. This position will require work beyond normally scheduled hours at times to support operations.

Qualifications

• Associates degree in Computer Science or equivalent combination of training and experience.
• Three to five years of demonstrated helpdesk, desktop-peripheral support, and/or field service technician experience.
• Valid Driver's License and licensed vehicle for support visits to area stores.

Preferred Qualifications

• Experience with point-of-sale systems and/or handheld devices preferred (based on location).
• A+ Certification preferred.
• Highly developed verbal and written communication skills.
• Demonstrated customer service skills.
• Ability to multi-task a wide variety of support issues; prioritize problems; and work in a face-paced environment.
• Contribute individually with minimal supervision. High degree of accountability.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Ability to acquire new IT skills.

Physical Requirements and Work Environment

Be able to lift up to 50 lbs. frequently during the day, bend at waist, twist upper body, stand, walk, and negotiate uneven surfaces. Able to sit for up to 8 hours/day; type or keyboard for several hours per day; be mobile within a confined, crowded area; communicate by speech and hearing in person and by phone in a professional manner. Visual acuity to perform close detail work with a computer and with troubleshooting and repair of computers and other peripheral equipment.