Trust Support Services Manager

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit

Position is based at 913 West Monroe in Lowell, Arkansas.

Position will be Monday through Friday 8 am to 5 pm with additional hours as needed.

Incumbent will be required to conduct overnight travel. Part of the team is located in our Bartlesville region and overnight travel will be required for training. Travel will be required for managerial and office oversight every other week. Overnight travel may be up to 20% with travel occurring on a monthly basis all within our footprint.


Incumbent will be required to manage associates that work in a remote office.

Summary:

Job Summary

The Trust Support Services Manager plans, controls and oversees all activities of the Centralized Trust Operations group, including administrative and securities functions, while ensuring quality services to customers. Key responsibilities include coordinating with various internal personnel, external vendors and agents to resolve any problems that affect the quality of service provided while keeping leadership advised of any concerns that cannot be resolved in a satisfactory and timely manner. Additionally, this role leads all Centralized Trust Operations personnel and controls for the trust group.


Responsibilities
• Ensure Trust Operations objectives are met, and quality service is provided to all customers. Maintain compliance with all relevant state and federal regulations within Trust Operations.
• Develop, implement, and ensure internal controls are in place and function effectively in all Trust Operations areas to maintain adequate controls over trust assets, ensuring safe and proper management of customer assets.
• Develop, assign, and monitor plans to ensure completion of goals, objectives, and meeting deadlines. Provide leadership, coaching, counseling, and guidance to staff. Supervise direct reports by assigning priorities, monitoring work, tasks and responsibilities.
• Provide direction and oversight of all trust accounting actions, including the reconciliation of accounts and preparation of taxes and reports, ensuring accuracy and timeliness regarding department deadlines.
• Maintain a thorough understanding of the effect of new and/or revised laws relating to trust business and make recommendations to leadership for compliance. Prepare all required governmental reporting for the trust group. Work closely with internal and external auditors and/or examiners to ensure compliance across all areas of trust.
• Assist in complex acquisition conversions, which may include account research and analysis, system integration work, coordination with acquired company staff and other activities.
• Serve on the Trust Management team, participating in the overall management and decision-making process for the company. Actively participate in assigned peer groups and risk or leadership committees.
• Prepare various management reports and other information documenting unit activities, summarize and highlight important information, and incorporate changes and feedback as needed.
• Audit staff work on a regular basis to verify transaction recording, data accuracy, and other day-to-day policies and procedures are followed and productivity levels are maintained.
• Process, vet, and approve outgoing wire transfer requests with an established approval limit, ensuring proper approval and documentation are obtained prior to submission.
• Supervise two or more associates. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Understand and comply with bank policies, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training, adhering to internal procedures and controls, reporting any known violations of compliance policies, laws, or regulations, and reporting any suspicious customer and/or account activity.
• Other duties and special projects may be assigned.


Responsibilities:

Experience
• Required: 6 years of progressively increasing responsibility in finance, accounting, or related fields.
• Required: Previous supervisory experience.
• Required: Understanding of applicable trust regulations, tax reporting, and accounting principles
• Preferred: 5 years of progressively demanding responsibility in trust, brokerage, or private wealth.
• Preferred: Compliance or audit experience.
• Preferred: Advanced studies in finance, law, trust, wills, marketing, etc.
• Relevant work experience may be substituted for the Bachelor's degree requirement.
• Relevant military experience is considered for veterans and transitioning service members.

Education
• Required: Bachelor's degree

Working Conditions
• Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of regular business hours.
• This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information. It may occasionally require the individual to physically move, remain in a stationary position, and position themselves to reach for objects.
• Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.
• The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds.
• Must be able to operate a passenger vehicle and possess a current, valid driver's license.
• Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, on occasion.
• The noise level in the work environment is typically low to moderate.

Grade 17

Pay Range: $89250 - $111560 per year