Onsite IT Technician -Boston, MA

We are looking to hire an entry level IT Technician supporting our customer onsite in Boston, MA.

Day to Day:
- Respond to common service, product, technical, and customer-relations questions.
- Monitor & resolve service tickets for printing related incidents and problems
- Initiate Device related trouble tickets into the customer supplied ticketing system.
- Install and setup printers and apply customer configurations
- Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
- Troubleshoot and resolve print server and print queue issues
- Perform device and fleet usage analysis
- Perform research related to printing related issues
- Assist with the evaluation, testing, and creation of configuration templates of new devices
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 2+ years in a help desk, desktop support, or technical support role
- Great customer service skills, and comfortable supporting customers over chat, email, phone, and in person
- Experience remotely logging into devices for troubleshooting
- Experience working in a ticketing system, preferably Service Now
- Prefer experience working with IT hardware, even better if that experience is printers


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.