Program Operations Manager

Program Operations Manager

Location: San Francisco, California (Partial Remote)

Role Overview

You will be the operational engine that keeps the technical onboarding program running. The ideal candidate is a program manager who possesses autonomy, a holistic view of the program, and experience in a startup or high-growth company environment. This role requires identifying pain points, using data to drive improvements, and managing all event phases independently.

Key Responsibilities

• Run day-of logistics for each cohort, including room setup, AV checks, materials, catering, timekeeping, and breakout room coordination.
• Improve the learner experience through initiatives like prizes and recognition.
• Maintain the cohort roster, track attendance, and manage completion records.
• Own participant communications, including welcome emails, pre-work, calendar invites, and reminder nudges.
• Distribute post-session surveys, compile feedback, and maintain the program dashboard.
• Schedule and confirm SME speakers for each cohort and maintain a backup speaker bench.
• Own the program calendar, manage triage of inbound enablement requests, and maintain the project board.
• Produce a monthly program scorecard detailing cohorts run, attendees, completion rate, and NPS.
• Author and maintain an operations playbook for program handoff.

Required Qualifications

• 4+ years in program coordination, event operations, L&D operations, or executive support with heavy logistics ownership.
• Track record of running recurring in-person programs with 20+ participants.
• Highly organized, detail-obsessed, and comfortable chasing senior stakeholders for deliverables.
• Strong written communication skills for drafting participant-facing emails and posts.
• Fluent in Google Workspace, Slack, and at least one project tracker (e.g., Asana, Linear).
• Based in the SF Bay Area and able to be on-site during cohort weeks (typically 2-3 consecutive days, every other week).

Preferred Qualifications

• Experience in a sales/GTM enablement, L&D, or People Ops function at a high-growth tech company.
• Comfort using AI tools to automate repetitive operations work.
• Familiarity with LMS tooling or survey platforms.
• Comfort building lightweight dashboards in Sheets or Looker Studio.
• Experience with scalable events or programs is valued.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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