Organizational Change Management Consultant

Job Description

Bring your expertise in organizational change to a role that drives impact across the enterprise.

As an Organizational Change Management Consultant supporting Wellmark's Operations division, you will play a pivotal role in enabling the successful adoption of strategic and operational initiatives that support day-to-day work and advance long‑term operational excellence. You will partner closely with Operations leaders, frontline and support teams, and cross-functional stakeholders to help individuals and teams navigate change, adopt new ways of working, and realize measurable business outcomes.

In this role, you will serve as both a hands-on change practitioner for high-impact operational programs - such as process optimization, technology enablement, and operating model evolution - and a trusted advisor and coach to Operations leaders and practitioners. You will equip teams with practical tools, methodologies, and strategies that build change capability within the Operations organization and enable leaders to steward change effectively amid ongoing business demands. You will also play a key role in maintaining and evolving the organization’s change management framework, ensuring it is consistently applied across Operations initiatives and aligned to enterprise direction. By providing visibility into overlapping and concurrent changes, you will help minimize disruption, reduce change fatigue, and improve adoption across operational teams.

The ideal candidate is highly relational, pragmatic, and human-centric, with a strong understanding of the realities of operations environments. You bring a blend of strategic thinking and hands-on execution, with experience leading change adoption for initiatives that impact processes, systems, roles, and ways of working at scale. You excel at developing and implementing fit-for-purpose change management strategies that support operational readiness, accelerate adoption, and minimize resistance, particularly in fast-paced, execution-focused settings. You are an exceptional communicator and relationship builder, skilled at engaging stakeholders from frontline employees to senior leadership. You are comfortable facilitating discussions, coaching leaders through change, and translating complex initiatives into clear, actionable messages. A natural collaborator, you thrive in cross-functional environments and bring strong organizational awareness, facilitation skills, and a solutions-oriented mindset.

Qualifications:
Qualifications

Required:

• Bachelor’s degree, with concentration in Learning and Development, Organizational Development, Industrial/Organizational Psychology, Human Resources Management or related field OR equivalent work experience.
• Change Management certification(s) preferred.
• 5+ years of related work experience including the following:
  • Experience leading and driving enterprise change management activities and leveraging change management best practices and methodologies, including experience developing, implementing and measuring the effectiveness of change plans.
  • Experience supporting or leading cross-functional organizational projects.
• Demonstrated ability to work effectively across teams and groups to meet aggressive schedules.
• Exceptional written and oral communication skills — essential for interacting with key stakeholders, so as to manage, inform and influence successful outcomes.
• Experience with and deep knowledge of change management methodologies, approaches and tools.
• Strong working knowledge of industry-standard project management and agile methodologies.
• Financial knowledge to ensure that organizational change efforts are aligned with the financial perspective of the desired business benefits.
• Interpersonal skills and the ability to build relationships at all levels within the enterprise.
• Adept organizational awareness and strong negotiation/facilitation skills.
• Advanced Microsoft Office Word, Excel, and PowerPoint skills.

Additional Information

a. Employ a structured change management approach to facilitate change and promote commitment to adopt the change.

b. Tailor change management plans (training and orientation) to accommodate the needs of the different stakeholder groups impacted.

c. Create communication strategies and plans, in partnership with the Communications Specialist, to ensure all employees are fully aware of impending changes.

d. Implement actionable and targeted plans to enable effective transitions, drive adoption and mitigate resistance.

e. Assess organizational change readiness and perform quantitative assessment of change success and change adoption.

f. Solicit feedback from stakeholders to determine the success of change management activities and ensure that behavioral changes align with strategic objectives.

g. Conduct an impact assessment for stakeholders affected by the change items. Regularly reviews the stakeholder community to assess potential change fatigue.

h. Work closely with leadership to identify and develop skilled change practitioners, enabling transformative change across the organization.

i. Prepare and equip individuals to serve as change practitioners for change initiatives across the enterprise.

j. Coach and mentor leaders to fulfill their role in leading change.

k. Maintain and continuously improve organizational change management capabilities, including frameworks, methodology, tools, and metrics needed for managing organizational change activities.

l. Promote and provide ongoing coaching and mentoring about change management practices to leadership, stakeholders, product managers, and project managers to increase their effectiveness in driving sustainable change.

m. Work with HR to create mechanisms to discourage old behaviors and encourage new desired behaviors. This process may involve redesigning jobs and defining new behavioral competencies and performance metrics.

n. Other duties as assigned.

_ _ An Equal Opportunity Employer __

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

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At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources: Nonimmigrant Workers and Green Card for Employment-Based Immigrants

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