Branch Operations Manager- Fort Wayne, IN

Overview Official Title: Senior Director of Operations Onsite in: Fort Wayne, IN (relocation assistance provided) A privately held transportation and logistics organization is seeking a Senior Director of Operations Manager to lead multi-functional branch operations and support continued growth. This role partners closely with executive leadership and serves as a key link between field leadership and centralized support teams. The ideal candidate brings strong operational oversight, financial accountability, and business development experience within domestic transportation or brokerage environments. Responsibilities Provide leadership oversight across branch-level operations, administration, and sales performance Act as a primary liaison between branch leadership and centralized support teams (HR, IT, Accounting, Legal, etc.) Ensure operational excellence by meeting and exceeding customer service expectations Oversee staffing, performance management, and workforce planning Maintain full ownership of branch financial performance, including P&L accountability and monthly reporting Monitor operational efficiency, cost controls, service quality, and productivity Support business development efforts and drive revenue growth in alignment with organizational goals Collaborate with executive leadership on strategic initiatives and long-term planning Participate in executive-level problem-solving and growth planning Perform additional responsibilities as needed to support business objectives Qualifications & Experience 6–10 years of experience in logistics or transportation, with emphasis on operations, leadership, and P&L management 5+ years of progressive leadership responsibility Bachelor’s degree or equivalent professional experience Minimum of 2 years of hands-on experience in freight brokerage and/or dispatch Background in account management strongly preferred Operational experience within dispatch or brokerage environments preferred Existing book of business (customer base or carrier network) is a plus Core Competencies Strong leadership presence with the ability to motivate and hold teams accountable Highly detail-oriented with a customer-focused mindset Excellent verbal and written communication skills Proficient with transportation management systems and industry platforms Working knowledge of DOT and FMCSA regulations Proven problem-solving, decision-making, and time-management abilities High ethical standards, professionalism, and reliability Willingness to work a flexible schedule, including evenings or weekends as business needs require #J-18808-Ljbffr Confidential