Client Success Manager

About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and adoption through scalable engagement strategies. This role is ideal for highly motivated, detail-oriented individuals who want to develop foundational client success skills in a fast-paced, high-volume environment. You will gain experience managing accounts using standardized programs, adoption campaigns, and automation tools to drive client satisfaction and retention. Success requires curiosity, attention to detail, and a commitment to helping clients realize value while building a foundation for a career in client success. Responsibilities Client Retention Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns. Monitor account health and respond promptly to support inquiries or issues. Execute adoption campaigns and proactive check-ins to maintain satisfaction. Revenue Expansion Identify potential upsell or cross-sell opportunities through standardized programs. Promote additional SpotOn solutions to increase adoption across accounts. Client-Focused Collaboration Partner with internal teams (Product, Implementation, Support) to deliver consistent client experiences. Escalate complex issues to senior CSPs when needed. Portfolio Management & Reporting Maintain accurate account records and engagement metrics. Use dashboards and reporting tools to track adoption and retention outcomes. Skills & Knowledge Proven ability to manage high-volume client accounts effectively. Strong communication and customer service skills. Familiarity with SpotOn tools (Salesforce, HUB, Tableau, Metabase). Understanding of adoption campaigns and low-touch engagement strategies. Ability to follow standardized processes and operational procedures. Previous Experience 1 year of professional experience in customer success or related roles. Experience in fintech or SaaS environments preferred. Education / Professional Training Bachelor’s degree in Business Administration, Communications, Marketing or a related field required. An equivalent combination of education and experience may be considered. Bilingual Proficiency in English and Spanish Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at View email address on click.appcast.io. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. #J-18808-Ljbffr