Remote Online Learning Support Specialist

Company: Lone Star Lawyers
Location: United States (Remote)
Job Type: Full-Time / Part-Time (Remote)
Position Overview

Lone Star Lawyers is seeking a reliable and detail-oriented Online Learning Support Specialist to support users of digital learning platforms and ensure a seamless online learning experience. The successful candidate will assist with platform navigation, technical troubleshooting, and user support while maintaining high service standards in a fully remote environment.
Key Responsibilities

Provide assistance to users regarding online learning systems and platforms
Support course access, navigation, and technical troubleshooting
Respond promptly to inquiries via chat, email, or support tickets
Monitor learning activities and report technical issues when necessary
Maintain accurate records of user interactions and support requests
Guide users on platform features and best practices
Collaborate with internal teams to resolve complex issues
Ensure compliance with company policies and data privacy standards
Requirements

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Experience in customer support, education support, or technical assistance is a plus
Strong written and verbal communication skills
Basic computer proficiency and troubleshooting skills
Ability to work independently in a remote environment
Strong attention to detail and problem-solving abilities
Reliable internet connection and secure workspace
Preferred Qualifications

Experience with Learning Management Systems (LMS) such as Moodle, Canvas, or similar platforms
Background in education, training, or e-learning support
Strong organizational and time-management skills
Benefits

Fully remote position (United States)
Competitive compensation
Flexible work schedule
Paid training and onboarding
Opportunities for career growth and advancement
Supportive and collaborative work environment
Work-life balance
Equal Opportunity Employer

Lone Star Lawyers is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.