Sales & Service Associate

Join the Five Star Bank Team as a Sales & Service Associate

At Five Star Bank, we believe in more than just banking we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, youll do more than handle transactions youll be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions.

What Youll Do

• Support Daily Banking Needs: Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy.
• Deliver Personalized Financial Guidance: Engage in meaningful conversations to understand customers financial goals and recommend appropriate solutions.
• Open New Accounts: Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards.
• Promote Digital Tools: Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs).
• Represent Five Star: Participate in local events and branch outreach to strengthen our connection to the community.
• Refer with Purpose: Identify complex needs and connect clients to Relationship Bankers or other business partners.
• Ensure Compliance: Follow regulatory requirements, bank policies, and operational procedures including assigned compliance training.
• Maintain Operational Excellence: Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations.

What Were Looking For

• High School Diploma or GED required.
• At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales.
• Confidence balancing service and sales responsibilities with a customer-first approach.
• Excellent communication skills with a consultative mindset.
• Comfort using digital tools and helping others navigate technology.
• A team player who is detail-oriented, self-motivated, and adaptable.

Licensing

• Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
• Familiarity with banking or teller systems is a plus; training and support are provided.

Physical Requirements

• Ability to stand for prolonged periods.
• Ability to lift between 110 lbs regularly, occasionally up to 30 lbs.
• Extensive computer and phone use.
• Ability to travel between office locations as needed.
• Repetitive motions may be required.

Schedule

• Hours are generally Monday through Thursday, 8:00 AM to 5:00 PM, and Friday, 8:00 AM to 5:30 PM, with rotating Saturday shifts; schedules may vary based on branch needs.
• May involve occasional travel to nearby branch locations based on staffing needs.

Why Five Star Bank

• Community Commitment: Make a difference through programs like Work of Heart week, where associates volunteer with local organizations.
• Career Growth: Clear advancement opportunities into roles such as Relationship Banker.
• Stability: Being in business for over 200 years.
• Comprehensive Benefits:
  • 17 Days of PTO and 11 Company-Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings and Flexible Spending Accounts
  • Retirement Savings Accounts including Pension and 401(k) Plans
  • Company-Paid Life Insurance and Disability Coverage
  • Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
  • Tuition Reimbursement and Employee Referral Program
  • Wellness Reimbursement and Star Volunteer Program
  • Employee Banking Perks

Ready to make a difference? Apply today and join a team that values service, community, and growth.