Supplier Quality / Regional Manager, North America (ESS-442)

Job Description

Job Description

Location and working arrangement: Reston home office designation, with remote working permitted anywhere in the USA with the exception of HI and AK. The employee must reside within one hour of an international airport and must be available for frequent visits to Reston, Houston, and project offices, along with supplier-related travel.

Job Dimensions:

• Reports to: Manager of Regions.
• Supervision exercised: Area Supervisors, SQRs, and AEXs across North America; functional oversight of TPP inspectors.

Core Responsibilities:

Regional leadership and decision authority

• Set regional priorities and execution standards aligned to BSQE’s operating model, QSPs, ITPs, and project requirements.
• Decide routine staffing, TPP, scheduling, and supplier issues; escalate per agreed thresholds.
• Run the regional cadence—bi-weekly project scorecards, monthly resource-loading reviews, and quarterly business reviews—with owners, dates, and closure evidence.
• Build a culture of accountability, transparency, and “no surprises” communication.

People development and succession:

• Upskill Area Supervisors, SQRs, and AEXs through coaching, field calibration, one-on-ones, and structured development plans.
• Use the competency roster for fit-for-purpose assignments, gap closure, and succession planning.
• Lead People Day talent reviews, succession and knowledge-transfer plans, and leadership development (e.g., EBW, Supervisor Blueprint).
• Lead recruiting, 30/60/90-day onboarding, and stretch assignments; tie training budgets to forecast competency gaps.

Supplier quality, expediting, and critical suppliers:

• Ensure surveillance and expediting are risk-based, documented, and compliant with codes, specifications, SQPs, and QSPs.
• Review reports and NCR records for accuracy and audit readiness; act early on trends and repeat issues.
• Ensure AEXs track progress against PO milestones and drive recovery plans for critical deliveries.
• Maintain a critical-supplier watch list; engage before PO award (capability surveys, ESL audits, risk assessments) and ensure sub-tier visibility.
• Base surveillance-level and qualification recommendations on normalized data and demonstrated capacity, with project and Engineering concurrence.

Resource planning and TPP management:

• Own regional resource loading and coverage, matching assignments to competency, risk, geography, and criticality.
• Keep standardized loading data current in Supplier Assure and the BSQE calendar; extend planning toward 180/365-day visibility.
• Balance work across areas and regions before requesting headcount or TPP support; keep overtime sustainable.
• Route TPP requests through the PMO/Fieldglass process, confirm inspector qualifications, and hold providers accountable through quarterly reviews.

Financial stewardship:

• Own supervisory-account and job-hour forecasts; review charging monthly and update mid-year and annual forecasts with Finance.
• Approve timesheets, expenses, and travel per company policy; prepare business cases for staffing, training, and tools.

Governance, safety, and ethics:

• Ensure compliance with SQPs, QSPs, the Code of Conduct, ethics training, and company standards; support audits and management reviews.
• Put safety and well-being above all: PPE, safe work practices, and stop-work authority in supplier facilities.
• Protect the company, client, and supplier proprietary information, including inspection data, photos, video, and scans.
• Escalate compliance, safety, integrity, and employee-relations concerns promptly, partnering with HR.

Digital adoption and continuous improvement:

• Drive BSQE’s 2027 priorities: forward-looking capacity planning, supplier risk and critical-delivery assurance, workforce development, digital execution at scale, and one consistent global regional operating model.
• Adopt AI-enabled, data-driven, and remote-surveillance tools with Engineering through the NOI workflow, addressing supplier permissions up front.
• Apply lessons learned, standard work, and WDGLL; lead after-action and trend reviews.
• Support digital delivery and nuclear (NQA-1) readiness where assigned.

Key Performance Measures:

Targets are set annually by BSQE leadership.

• Project satisfaction (NRS) and competency roster status at target.
• Bi-weekly scorecards issued on time; actions closed by due date.
• Report timeliness and quality; anomaly and NCR closure within required timeframes.
• Critical inspections and deliveries covered ahead of need.
• Charging within forecast; overtime at sustainable levels.
• Training, ethics, and safety compliance; tool adoption; development plans and successors in place.

Job Knowledge:

• Ability to be certified as a company Supplier Quality Level II Mechanical/Electrical SQR.
• Broad knowledge of materials and equipment purchased by the company, supplier QA programs, corrective and preventive action, and industry codes and standards.
• Working knowledge of the company procurement, PO requirements, and expediting practices.
• Working knowledge of competency frameworks, scorecards, resource planning, Microsoft 365, dashboards, and Supplier Assure.
• Proven ability to coach and lead supervisors; strong communication, influence, and conflict-resolution skills.

Basic Qualifications:

• Experience in manufacturing, inspection, testing, and technical document review.
• Associate degree in a technical field or 12–15 years of relevant experience.
• Minimum 8,000 hours of in-shop quality surveillance experience.
• Minimum 8 years of supervisory experience leading SQ/QA personnel, including supervisors, preferably across multiple projects or regions.
• Ability to travel domestically and internationally at least 3 days per week and to work in supplier shop environments using required PPE.
• Valid driver’s license and passport.

Preferred Qualifications:

• Bachelor’s degree in engineering or a related technical field.
• Certifications such as AWS CWI, ASQ CQA/CQE or CMQ/OE, NDT Level II, AMPP coating inspector, or NQA-1 lead auditor.
• Experience managing the North American supplier base for major EPC projects, including TPPs and contract personnel.