Field Services Technician

Overview

Client is seeking a Field Service Technician - IT to provide hands-on technical support for end users at its Tolleson, Arizona site. This role will diagnose and resolve hardware, software, and infrastructure issues in a fast-paced production environment.

Core Responsibilities

• Provide onsite support for desktops, laptops, printers, mobile devices, IP phones, and conference room equipment.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform Active Directory administration.
• Support Windows 11 and Microsoft 365 environments.
• Provide limited support for corporate mobile devices.
• Troubleshoot Cisco VPN and Citrix issues.
• Provide remote support using LogMeIn.
• Perform USB- and PXE-based device imaging and deployment.
• Maintain asset inventory and technical documentation.
• Support printer and IP telephony systems.
• Coordinate hardware ordering and deployment.
• Manage and update support tickets in ServiceNow.
• Assist with IT projects and Smart Hands support.
• Meet established KPIs, service-level agreements, and priority-matrix requirements.
• Take ownership of requests, communicate progress, and provide timely resolutions.
• Follow applicable service management principles, processes, and guidelines.

Essential Qualifications, Skills, and Technologies

• Associate's degree in IT or a relevant field.
• At least one year of hardware support experience.
• At least one year of in-person, customer-facing IT support experience.
• Strong hardware, software, and connectivity troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating with cross-functional IT teams.
• Strong organization and multitasking skills.
• Ability to lift and move equipment weighing up to 40 pounds.

Preferred Skills or Experience

• Experience managing incoming requests through a ticketing system.
• Experience using ServiceNow to manage assigned tickets.
• CompTIA ITF+, A+, Network+, Server+, Cloud+, or Mobility+ certification.

Work Details

• 100% onsite in Tolleson, Arizona.
• Full-time schedule, Monday through Friday, 8 a.m.-5 p.m.
• Overtime and on-call support as needed.
• Anticipated six-month assignment.
• One-round onsite panel interview

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.