Valet Shift Lead - experience preferred - Mercy Hospital, Creve Coeur - $16/hour plus tips and [...]

Position Overview The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on‑site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. Essential Functions Maintains a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Opens all vehicle and hotel doors for guests. Checks in arriving guests and explains vehicle parking and retrieval procedures. Parks and retrieves vehicles while driving slowly and cautiously. Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations. (20%) Uses proper phone etiquette. Posts up in appropriate areas when not assisting guests or completing other tasks. Conducts an effective room presentation when providing bell services for guests. Assists with the delivery and pick up of items to guest rooms. Assists guests with directions, taxis, reservations and other inquiries. Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information. (20%) Promotes a teamwork philosophy through leading by example and effective communication skills. Leads the work group in delivering high levels of guest service. Appoints fellow associates to certain routine roles; assigns coworkers to non‑ordinary roles at the direction of the Account Manager. (10%) Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys. Completes ticket information including key tag, guest folio, and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system. Secures all keys on a belt clip or in a locked key box. (15%) Ensures staff are not providing “lift” services to any hotel or hospital guest, only offering a hand for assistance. Checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use. Protects guest confidentiality in accordance with HIPAA requirements. Maintains the security of customer financial and identifying information. (15%) Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings. Identifies and collects revenue for all vehicles. Completes accurate cash drop slips and cash drop envelopes. Completes the shift report and other shift paperwork with detail and accuracy. Reconciles revenue and tickets at the end of every shift. (10%) Qualifications High school diploma or general education degree (GED). Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen. Must complete the Wheelchair Safety Training course provided by Towne Park. Six (6) months related experience and/or training; OR equivalent combination of education and experience. Must have and maintain a valid driver’s license and clean driving record. Must be able to drive a manual transmission. Must be able to speak, read and write Standard English language. Must be able to read and comprehend simple instructions, short correspondence and memos. Must be able to write simple correspondence. Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and associates. Must be able to apply reasoning and understanding to carry out instructions furnished in written, oral, or diagram form. Mathematical skills: add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; must be able to perform these operations using units of American money. Must be able to understand 24‑hour and military time systems. Must be able to clearly understand rates applicable to time passed. Compensation & Benefits Hourly base pay: $16 per hour plus $3‑$5 per hour in tips. Work schedule: Monday through Friday between 6am and 11pm. Benefits: accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and enrollment in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked. EEO Statement Towne is an affirmative action, equal opportunity, and E‑Verify participating employer and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne will consider qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record‑retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr Towne Park LLC